Register Difference between Quicken and E*TRADE account

Mr. Gino

I am using Quicken Classic Starter Edition for Windows R56.9. This issue is driving me nuts. My checking account at E*TRADE shows a different (current) balance than Quicken. All my debits/credits for May have cleared both in my Quicken register and my checking account. There are NO pending transactions (bill pay, etc.) scheduled, yet there is a $74.14 difference between these two (Quicken shows more $$ in the account). I have compared every transaction between the ETrade account and the Quicken register for May and cannot find what is causing this difference. I know that when I reconcile my May statement, Quicken will show that difference and prompt me to enter an adjustment which is not the way to reconcile an account. Many thanks in advance.

NotACPA

Have you checked the Opening Balance in the account? There's a known bug in Q that, sometimes, causes that amount to be changed.

To determine if this is the issue, RESTORE a backup created before the issue occurred (save it to a different name so as to not over-write your current file) and record the correct Opening Balance in the account. Then compare that to the OB in your current account.

Going back in your E*Trade statements, when was the last time that Q and the statements agreed? Because if the OB isn't the issue, then the problem happened after that last agreement date … which may be a while back.