Edward Jones balances off by x100

BSmiley

I have a persistent problem with my edward jones accounts being recorded at 100x their actual values. This makes me look very rich on paper, but I'd really prefer an accurate reporting.

I'm finding that in EJ, my shares are reported at the penny level, but Quicken interprets these as dollars. For example, if I have 100 shares at $1.00 each, quicken reports this as 100 shares at $100 each.

I've seen other threads where people are manually updating their share counts, but that would require making ongoing updates every download for what really seems like a system interpretation issue. Is there perhaps a setting I'm overlooking that I can use to adjust these accounts?

Charles Schwab is fine; Wells Fargo is fine; for this is only an issue with Edward Jones.

I've been using Quicken Classic Business and Personal for just over a year and am currently on R56.9 (Windows). All of this time I've had issues with my Edward Jones accounts, to the point that I often remove them and retry, hoping perhaps it's an account settings issue that got resolved, but so far no luck.

Any assistance or even ideas would be appreciated.

Mark1104

suggest calling Edward Jones - it could be on their end….

NotACPA

@BSmiley What's the particular security? So we can test what happens in our own files.