Receiving negative balance after closing account

Question

I closed a Fidelity JTWROS account and transferred the funds to an individual one for my son.  I ran the One-Step update at the end of May (the closure happened in mid-May).  Quicken did the removal of the securities and the transfers to the new account (which is not part of my Quicken accounts) yet the old account is now showing a negative balance instead of $0.  How do I zero it out?

russlipkin · Answer

Thank you.  I went through 5 years worth of transactions from Fidelity & discovered I had marked the wrong accounts transferred from (in 2022).  That was the discrepancy.  I downloaded CSV files by year to make scrolling through & comparing with my Q registry a little easier.

NotACPA · Answer

1st thing to do is to open the account and see what's causing the incorrect amount.

How you correct it depends upon what caused the problem.