United Health Care Issue

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In June 2024 UHC started dividing the premium for my wife and my supplemental medicare health plan into two separate payments. I used the existing payment info and modified it and named it with the appendage DMF. When I tried to set up one for my wife which I appended BLF to differentiate them, I am getting an error message when I try to access the UHC website from within Quicken. How to FIX?

Dennis Freeman

Answers

  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
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    What's that error message/code. Tough to tell you how to fix when you don't disclose the problem.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Rocket J Squirrel
    Rocket J Squirrel SuperUser ✭✭✭✭✭
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    How are you paying these? Mine are direct debited from my bank, so I never go to the UHC site. The transactions come down from B of A.

    Please clarify what you mean by "modified it and named it with the appendage DMF". I'm not visualizing what you mean by that.

    Quicken user since version 2 for DOS, now using QWin Biz & Personal Subscription (US) on Win10 Pro.

  • Dennis Freeman
    Dennis Freeman Member ✭✭
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    The bills are autopay thru Bank of America. This was set up on the UHC site. The previous amount was roughly double because it included both my wife and I. Now UHC has found it necessary to bill us separately for whatever reason. To keep the two payments separate I added my initials DMF to the end of the payment, and my wifes Initials BLF to the end of hers so I could keep them separate. Since the original payment was under my login credentials, I modified the payment amount, and that payment is working as it should. When I try to establish her payment in quicken autopay, UHC will not recognize her login credentials even though if I log in the UHC (NOT thru quicken) I can get right in.

  • Dennis Freeman
    Dennis Freeman Member ✭✭
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    Here is the error message I get from UHC when logging in from within Quicken

  • Rocket J Squirrel
    Rocket J Squirrel SuperUser ✭✭✭✭✭
    edited June 5
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    I'm not sure why you're talking to the UHC site. I get my transactions via Quicken One Step Update from B of A and it works fine. We simply get 2 transactions now instead of 1. The UHC site is not and has never been involved for us except for initial setup of which bank account to draw from. Why is it involved for you?

    And to keep the payments separate, I use Tags, as in Insurance:Health/Rocket and Insurance:Health/Natasha.

    Quicken user since version 2 for DOS, now using QWin Biz & Personal Subscription (US) on Win10 Pro.