Quotes of ETCG seem wonky - Grayscale Ethereum Classic Trust (edit)

Cobra53

When I do an update of investment prices, all download correctly except for ETCG. There is a large loss on the current day because it increase the prior days value by a good $10 per share.

I have to manually fix this by looking up the prior days closing price, going back a prior day and manually update the price.

I know ETCG is a OTC, but is it possible Quicken doesn't know how to handle an OTC ticker symbol? All other symbols show the correct closing price. Thank you in advance.

Jim_Harman

If you are running Premier or higher, Quicken has a Real time quotes option under Edit > Preferences > investments.

Try un-checking that and see if that solves the problem going forward.

Cobra53

Hi Jim. I am using Quicken Classic Premier. I'll give that a shot. Thank you

Jim_Harman

Is this Grayscale Ethereum Classic Trust?

I see there is something strange about its price quotes. Like some other ETFs, it appears to alternate between the NAV quote of about $24.00 and the closing sale price of about 15.00. Is that what you are seeing? For most ETFs the spread between the NAV and the selling price is only a few cents so this is not a big deal. This one is a different story.

Here is what I see in the price history

And here is Morningstar's quote page for today. Note the difference between the NAV and the quote price.

Quicken relies on a 3rd party quote provider for these prices and you would have to contact Quicken Support to get this resolved.

This issue with NAV vs closing price quotes has been going on for many months so I would not count on a speedy resolution. See this discussion for more info

https://community.quicken.com/discussion/7905292/etf-price-history-issue-on-certain-etfs

Use the links provided in Quicken at Help > Contact Support and NOT a Google search to find genuine Quicken support.

Cobra53

@Jim_Harman It is that security. I never noticed that NAV difference and agree that usually, there is only a few cents difference.

That could explain why I have a difference when I update using quotes and then historical prices. For now, I am having to see the closing price of the prior day, and going back one day on my portfolio and over ridding the $24 to $25 price.

The search will go on but thank you for your input.

Jim_Harman

Again, if you want this fixed you must contact Quicken Support using the Help > Contact support link.

Forum Moderators sometimes review issues discussed here and refer them to Development, but if you want Quicken to work on a problem, I recommend you contact Support via phone.  Be sure the support agent understands the problem and gives you a ticket number for future reference.

You should also use the Help > Report a Problem menu in Quicken to submit the issue online. In your submission, be as clear and thorough as possible. Reference the ticket number and provide a link to this discussion. Provide step by step instructions to reproduce the problem. You will not get a response to an electronic submission, but they say they review and prioritize the submissions.