OL-301-A Error - T Rowe Price Retirement Account

ldylwyrva

Have been getting an OL-301-A error for a T Rowe Price retirement account for the last week. Is anyone else seeing this? Non-retirement T Rowe Price accounts are downloading fine. I remember a similar situation a couple of years ago, which eventually got resolved, but can't remember how.

Quicken Anja

Hello @ldylwyrva,

Please, follow the instructions below in an attempt to resolve error OL-301.

1. In Quicken, select the Tools menu, then choose Online Center.
2. Click the Financial Institution dropdown arrow and select the financial institution.
3. Press Ctrl + Shift while selecting Contact Info.
4. Select one of the accounts associated with the bank from the dropdown list
5. Select Financial Institution Branding and Profile from the list and click Refresh.
6. Click OK and go online by clicking the Update/Send button.
7. Attempt your online session again.

You can also review this error-specific support article for more info about this error.

I hope this helps!

ldylwyrva

Hi, thanks for the response. Tried this suggestion, but it didn't work. Still getting the same error.

Quicken Anja

Thank you for following up, though I am sorry to here that the instructions did not resolve the error for you.

Since the steps did not resolve the issue, then as stated within the article, you will need to contact your financial institution for further assistance:
"If there are no alerts in the Community, you will need to contact your financial institution for assistance. Quicken does not have access to the financial institution's servers to be able to correct the problem.

This may require you request to speak with an online services specialist that handles transaction download issues at the financial institution.  If your financial institution states they can't assist, an escalation with them may be necessary."

We apologize for any inconvenience! Thank you.

Rick01

I've had the same exact problem for a couple of weeks now. I did call T. Rowe Price last week and the representative checked and said they were making website changes which were causing this error in Quicken. She said it would be fixed the next day, which it obviously hasn't as I'm still getting the same error.

bruceew

I too started getting an error code when trying to update my retirement account. My mutual fund account is not affected. I tried everything that Jasmine Quicken suggested. Still not working. T Rowe Price told me its not on their end, in fact, they searched the quicken community for any error alerts.

Has anyone found a solution?

ldylwyrva

No solution yet. It's been about 3 weeks for me. [Removed - Speculation]

Rick01

If you go on the T. Rowe Price website, you'll find that the old https://www.troweprice.com/rps sites don't work anymore. They're not easy to get to when you're signed in, but you get 'We are experiencing technical difficulties and are unable to complete your request at this time.' when you do. There are new retirement sites accessible from the Personal Investing site - at least mine is. My guess is that the Quicken T. Rowe Price Retirement Plans financial institution that we access our data from is pointing to the old sites/systems and they no longer work. Who knows how long it will take T. Rowe Price to get the new sites up and running with Quicken. And when they do, my guess is we'll have to recreate our accounts.

It would be nice if Quicken took an interest in this and contacted T. Rowe Price to find out what's happening and would let us know. But maybe that's asking too much.

Quicken Anja

Hello All,

We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

Rick01

Hi. I had left a message on the T. Rowe Price website asking what's going on with the Quicken download of my retirement account. They called me back on Thursday, 6/27, and left a message saying that the new website no longer works with Quicken and that I will no longer be able to use Quicken to download my information. Nothing about if the download ability is planned for the future. I have to call them back next week to see if I can find anything more out. But right now we're [Removed - Language].

ldylwyrva

Wow. That's a pretty cavalier attitude toward their customers. Thanks for posting.

Quicken Janean

Hi All, are you still seeing this error? Please let me know. Thanks!

ldylwyrva

I'm still getting the same error. it's been going on now for over a month.

Rick01

Still getting the same error.

bruceew

I too am receiving the same error code

Rick01

I just talked to T. Rowe Price about this again. They made it clear they have no intention of re-instating a Quicken hookup for retirement plans. I expressed my dissatisfaction. The only hope, if any, I think, is for more people to complain.