I have been having issues with Summit Credit Union(Wisconsin). I recently opened mortgage accounts with them and since then trying to add the loans Quicken identifies them as a credit card. I have reached out to the FI but am getting the run around on them taking responsibility to fix it.
Here is the most recent response that I received from them. Can anyone tell me if I am missing something with setting up the accounts or if they are full of BS.
"There is a standard for building Quicken files. When Quicken connects with the username password, it downloads one of these files. The files are built according to a specific version of the standard. Our digital banking is using a version that does not have additional fields for mortgage loans and builds the file with "CREDITLINE," which Quicken reads as a credit card.
I have been in contact with our digital banking developers. They are aware of other, newer versions for building these files. Unfortunately, there isn't a field or configuration on the mortgage that will change this and I don't have an easy workaround. I will continue to push them to use one of improved versions of the standard."
