CC-511 with ICCU

System
System Member admin
edited July 20 in Errors and Troubleshooting (Windows)
This discussion was created from comments split from: ICCU (Idaho Central Credit Union) not downloading..

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  • Jack Scripps
    Jack Scripps Member ✭✭✭

    Lots of trouble downloading now from ICCU. Sometimes it prompts for a connect option for account authorization, sometimes not. Usually get a CC-501 error code. Today it was CC-511. No problems with other financial institutions at this time.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Jack Scripps,

    Are you receiving this error message when attempting to add a bill? If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

    Thanks!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • Jack Scripps
    Jack Scripps Member ✭✭✭

    Repeated CC-511 error messages. It happened again today. Will not provide a screenshot due to confidentiality issues. No, it was not adding a bill. Just trying to download transactions.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    CC-501 errors from one or more banks
    This also applies to error codes CC-510 or CC-511 which, a few years ago, were rather frequent for a while

    Please read and follow instructions here: https://www.quicken.com/support/error-when-using-online-services-cc-501
    Support needs to obtain your download log files to be able to dig a little deeper to resolve this issue for you.

    BTW, cropping a captured image to remove the account side bar and other personally identifiable information will allow you to post the error message popup without showing anything confidential.

This discussion has been closed.

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