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CC-511 with ICCU

System

This discussion was created from comments split from: ICCU (Idaho Central Credit Union) not downloading..

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Jack Scripps

Lots of trouble downloading now from ICCU. Sometimes it prompts for a connect option for account authorization, sometimes not. Usually get a CC-501 error code. Today it was CC-511. No problems with other financial institutions at this time.

Quicken Jasmine

Hello @Jack Scripps,

Are you receiving this error message when attempting to add a bill? If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

Thanks!

Jack Scripps

Repeated CC-511 error messages. It happened again today. Will not provide a screenshot due to confidentiality issues. No, it was not adding a bill. Just trying to download transactions.

UKR

CC-501 errors from one or more banks
This also applies to error codes CC-510 or CC-511 which, a few years ago, were rather frequent for a while

Please read and follow instructions here: https://www.quicken.com/support/error-when-using-online-services-cc-501
Support needs to obtain your download log files to be able to dig a little deeper to resolve this issue for you.

BTW, cropping a captured image to remove the account side bar and other personally identifiable information will allow you to post the error message popup without showing anything confidential.