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Quicken Mac File Won't Open

nothingclever

Suddenly, I am unable to open my Quicken file on my Mac. This just happened today.

Quicken prompts me for my password/Finger print, but then it only displays the screen where I would have to start a new file. I've tried restoring from a backup, and also using manual password, but the same thing happens. I'm not sure what is going on. If anyone has any ideas, I would greatly appreciate it. I would hate to lose almost 5 years of data if I can't open these files.

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jacobs

First, if you haven't, restart your computer.

Second, on the Quicken menu, select Sign Out. Then Sign In.

The navigate to your live data file and double-click it.

Does it open now?

nothingclever

did both, no luck unfortunately

nothingclever

even tried to create a temp user on my mac to make sure it wasnt something with the settings and still no luck

jacobs

So it takes you to the Let's Get Started page, right? When you click "Open Quicken File" at the bottom of that page, navigate to your Quicken data file, and select it, exactly what happens? Is there an error message that it can't open the file?

nothingclever

no error message, it goes to the page with all the options like start from scratch, restore for backup and what not. When I try to either restore from backup or open the original quicken file, it asks for my password and then just goes back to that screen.

DrByronOrpheus

I have the same problem starting today. Tried restoring from latest backup - same problem. @nothingclever did you ever find a solution? Starting to freak out a little bit.

I opened up the ConsoleLog.txt file and there's a number of these getting thrown…

2024-07-01 12:02:14.953 Quicken[1057:16934] WARNING: Secure coding is automatically enabled for restorable state! However, not on all supported macOS versions of this application. Opt-in to secure coding explicitly by implementing NSApplicationDelegate.applicationSupportsSecureRestorableState:.
2024-07-01 12:02:21.469 Quicken[1057:16934] -[QDocumentShim readFromURL:ofType:error:] failed, errors = (
"Error Domain=NSCocoaErrorDomain Code=3072 "The operation was cancelled.""
)
2024-07-01 12:02:21.855 Quicken[1057:17081] Sent 1 sessions to Bugsnag
2024-07-01 12:02:22.744 Quicken[1057:16934] QLH subscription mode is 0
2024-07-01 12:07:46.548 Quicken[1057:16934] -[QDocumentShim readFromURL:ofType:error:] failed, errors = (
"Error Domain=NSCocoaErrorDomain Code=3072 "The operation was cancelled.""
)

DrByronOrpheus

Just got off with Quicken support. They had me restore not the latest back up but when back to June 25 and restored that file and it was able to open and "upgrade the database". So back in action. Probably lost a few manual entries.

Apparently one of the last updates did something funky to the file that made it unusable. Hope that helps.

nothingclever

Thanks for the info. Never figured it out myself, found a backup from two updates ago that worked and spent the weekend getting up and running. Lost a lot of faith in quicken this past week :/

One2go

Same problem/fix for me. Updated/used Quicken for Mac yesterday for first time in about 2 months. Could not load current file; could not load backup made yesterday before the update. Successfully restored/loaded previous backup made on May 12, 2024.

Quicken for Mac, Classic; Premier: Version 7.8.1 (Build 708.53916.100)

macOS 14.5

MauryJ

I've been using Quicken Windows since 1995, switching over to Mac in 2022 (& still occasionally running the Windows version). First, since the new owners bought out Intuit, Quicken has been the best that it has been in terms of bug fixes, support, and adding features. Second, it's been reliable for me.

In Windows there's a File Operations section. Occasionally there's so many transactions and so much history that at least one to four times a year I'd have to run a file fix of some sort to smooth out minor corruptions like orphaned transactions or impossible dates going back to 1/1/1900. But as a general rule, it's been reliable and nothing a backup couldn't fix. The Mac version is a lot easier to use (albeit missing a lot of investing features available in Windows). There are no "file operations" tools in the Mac version, but the Mac version runs so much cleaner it doesn't surprise me. I've not had to do restores or have hit any other memorable speed bumps that weren't institution related.

That said, I've had the same screen where you are presented with a login or start over. A reboot fixed that every time - maybe 2-3 times in my brief history (I boot so rarely, which might exacerbate it). Regardless, if you ever needed Quicken support from the latter Intuit years, trying to get someone who knows anything, or has an accent so thick you can't understand them, the current support is magnitudes better. The short version is I now have total confidence in Quicken, and hope you've regained some faith. Quicken is an essential tool for me in building wealth and I've never found anything better. One benefit is the myriad of portfolio views, visuals, and history. The more abstract benefit is it "keeps me engaged," hence, I've probably benefitted substantially in my financial situation over the years by being more on top of things, staying more motivated to take action, and my financial advisor seems think I'm an anomaly. Maybe that anomaly is Quicken.