Support proper DKIM and DMARC alignment for emailed invoices so they are actually delivered

seadan
seadan Quicken Windows Subscription Member
edited July 1 in Rental Property and Business Tools

I've seen some tangental discussions on this, but surprisingly it seems nothing has changed since Quicken moved to emailing invoices directly instead of using the local email client. Essentially, Quicken "spoofs" the sender email but sends through their own servers. When recipients receive the invoices (if they even receive them!), they show the sender as "unauthenticated" and often due to increasingly strict DMARC policies, these messages are either delivered directly to spam folders or even rejected outright.

In 2024 it is imperative that Quicken properly support a solution for users to send DMARC-aligned messages from the product — be it through their own servers or by re-enabling the existing functionality of allowing the user to send via the local email client. Obviously, for people who send using a 3rd party domain they have no control over (e.g. gmail/yahoo/etc) full DMARC alignment won't be possible. But for the presumably large number of small businesses that send invoices from their own domains, setting up proper DKIM and DMARC records is fully possible and would allow this feature to work much more seamlessly.

There are other alternatives — such as sending the email from a quicken.com email address — that would allow full DMARC alignment as well. Ideally, Quicken would allow for a variety of options to support the widest segment of customers currently trying to use this feature.

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Comments

  • Randy 415
    Randy 415 Quicken Windows Subscription Windows Beta Beta

    Agreed. DMARC and DKIM are becoming critical technologies to incorporate.

  • msoultan
    msoultan Quicken Windows Subscription Member ✭✭

    Please let users send invoices through their own email client!

  • cpudoc10
    cpudoc10 Quicken Windows Subscription Member

    How do we get this issue to critical status? There is no point in having the feature if I have to follow up to see if they got the invoice!

  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭
    https://community.quicken.com/discussion/comment/20449202#Comment_20449202

    Magically get the votes to 50 or more for it to even be considered. That is the current threshold for new ideas for Quicken Windows US suggestions.

    After that then it will just depend on how Quicken Inc decides what the priority should be (which might even include, not doing it at all).

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