One Step update does not complete, it freezes

dolfan29

One Step update does not finish updating. It freezes and never completes.

UKR

What version, edition level (Starter, Deluxe, etc.) and release (R xx.xx) of Quicken are you using?
US, Canadian or other country version?
Is your subscription expired or still active?
How long have you waited before stopping Quicken? Longer than 30 minutes or less?

During what phase of OSU does the problem occur? Syncing to the cloud, downloading transactions from banks, other?
Can you please capture one or more images of the parts of your Quicken window
showing the issue, sensitive information blacked out as necessary to protect
your privacy but annotated to describe the situation, and attach the image(s)
here?
How do I post a screenshot in the community from windows

How do I post a screenshot in the community from a mac

Please save images to files of file type PNG or JPG only. They're easier to work with than PDF files.

What steps have you tried so far to fix the problem?
Sometimes running "Update Now" from a bank's account register will help narrow down which bank the download stalls at. Repeat for each bank on your download list.

dolfan29

What version, edition level (Starter, Deluxe, etc.) and release (R xx.xx) of Quicken are you using? Deluxe, R 57.26
US, Canadian or other country version? US
Is your subscription expired or still active? Still active
How long have you waited before stopping Quicken? Longer than 30 minutes or less? 5 - 10 minutes

During what phase of OSU does the problem occur? Syncing to the cloud, downloading transactions from banks, other? Downloading transactions for banks. When you try to download for each bank individually, it also freezes.
Can you please capture one or more images of the parts of your Quicken window
showing the issue, sensitive information blacked out as necessary to protect
your privacy but annotated to describe the situation, and attach the image(s)
here? No

UKR

If you haven't done so already, please do the following actions:

1. Even if you are on the latest software level already, download and install the latest Manual Patch file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
2. Reboot Windows.
3. Start Quicken. Do not run One Step Update.
4. Run BOTH Validate and Supervalidate to attempt to repair your Quicken data file.
5. If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Validate and Supervalidate instructions
First save a backup file prior to performing these steps
Validate: 
• Click File
• Select Validate and Repair File...
• Select Validate File
• If the data file contains investment accounts also select "Rebuild investing lots".
• If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
• Click OK
• Review the Data Log. Anything interesting in there, worthwhile posting here?
• Close Quicken, leave it closed for about 30 secs
• Reopen Quicken and see if the issue persists.

Super Validate:
• Click File
• Press and hold both CTRL and Shift keys while you click Validate and Repair File...
• Select Supervalidate File
• Click OK
• Review the Data Log. Anything interesting in there, worthwhile posting here?
• Close Quicken, leave it closed for about 30 secs
• Reopen Quicken and see if the issue persists.

Teresa D

I am having major issues with Classic Starter, version 57.26. I can't connect with either Chase or Citi. For Citi, I can get as far as providing my log in credentials, but when I do and hit "Sign On" at the bottom, it freezes, goes gray, and eventually times out. When I try to go to Chase to enter log in credentials, it says "this part of our website isn't working. Please try again." But the Chase website on its own is working fine.

dolfan29

When will this be fixed? It has been over a month and it still does not work.

UKR

If Quicken directs you to the bank's website using your default browser

• please make sure you are NOT using High Security settings as this may block the bank website from working
• try setting a different browser to be your Windows Default Browser and repeat the procedure
• If you have more than 1 account with this bank, before you perform the activation/authorization procedure: deactivate all accounts with this bank. Restart Quicken. Now use Tools / Add Account to activate all your accounts and, when you eventually get to the list of accounts found at the bank, carefully LINK your bank accounts to the correct Quicken account registers.