One Step update does not finish updating. It freezes and never completes.
What version, edition level (Starter, Deluxe, etc.) and release (R xx.xx) of Quicken are you using? US, Canadian or other country version? Is your subscription expired or still active? How long have you waited before stopping Quicken? Longer than 30 minutes or less?
During what phase of OSU does the problem occur? Syncing to the cloud, downloading transactions from banks, other? Can you please capture one or more images of the parts of your Quicken window showing the issue, sensitive information blacked out as necessary to protect your privacy but annotated to describe the situation, and attach the image(s) here?How do I post a screenshot in the community from windows
How do I post a screenshot in the community from a mac
Please save images to files of file type PNG or JPG only. They're easier to work with than PDF files.
What steps have you tried so far to fix the problem? Sometimes running "Update Now" from a bank's account register will help narrow down which bank the download stalls at. Repeat for each bank on your download list.
What version, edition level (Starter, Deluxe, etc.) and release (R xx.xx) of Quicken are you using? Deluxe, R 57.26 US, Canadian or other country version? US Is your subscription expired or still active? Still active How long have you waited before stopping Quicken? Longer than 30 minutes or less? 5 - 10 minutes
During what phase of OSU does the problem occur? Syncing to the cloud, downloading transactions from banks, other? Downloading transactions for banks. When you try to download for each bank individually, it also freezes. Can you please capture one or more images of the parts of your Quicken window showing the issue, sensitive information blacked out as necessary to protect your privacy but annotated to describe the situation, and attach the image(s) here? No
If you haven't done so already, please do the following actions:
Validate and Supervalidate instructions First save a backup file prior to performing these steps Validate: • Click File • Select Validate and Repair File... • Select Validate File • If the data file contains investment accounts also select "Rebuild investing lots". • If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild". • Click OK • Review the Data Log. Anything interesting in there, worthwhile posting here? • Close Quicken, leave it closed for about 30 secs • Reopen Quicken and see if the issue persists.
Super Validate: • Click File • Press and hold both CTRL and Shift keys while you click Validate and Repair File... • Select Supervalidate File • Click OK • Review the Data Log. Anything interesting in there, worthwhile posting here? • Close Quicken, leave it closed for about 30 secs • Reopen Quicken and see if the issue persists.
I am having major issues with Classic Starter, version 57.26. I can't connect with either Chase or Citi. For Citi, I can get as far as providing my log in credentials, but when I do and hit "Sign On" at the bottom, it freezes, goes gray, and eventually times out. When I try to go to Chase to enter log in credentials, it says "this part of our website isn't working. Please try again." But the Chase website on its own is working fine.
When will this be fixed? It has been over a month and it still does not work.
If Quicken directs you to the bank's website using your default browser
