I have encountered several problems with today's (Sunday, 7/14) upgrade for Quicken for Windows

dave344

I am running Quicken for Windows. This morning when I opened Quicken, the application went through an auto-upgrade process. After the upgrade the application states that it is using Version: R57.26 and Build: 27.1.57.26. My QDF File size is 84,000 KB. I am encountering numerous problems after the upgrade:

1. The file takes about a minute to load.
2. After the file loads it displays a new dashboard. However 4 of the 7 widgets in the dashboard report "No data to show" even when there is data available (for example the "Net Worth" widget). I cannot get any data to show no matter what time range I show.
3. I cannot perform a back up. I can get a dialog box when I choose "Backup or Copy File.,," But when I choose "Next", the dialog box disappears and no further action takes place. No backup is ever performed. In addition when I close the application, I am prompted by a "Quicken Local Backup Reminder." I choose "Backup" but the application simply closes without performing a backup.
4. When I choose "Validate and Repair File," I am prompted with a dialog box. I make my selections and click "OK" and then encounter warning messages: "Unable to close files. Quicken attempts to validate but then I get another warning. (See attached files.) Eventual a validation report appears that states: "QEL could not be copied, so it wasn't validated. Validation has completed." I then cannot reopen the file as Windows tells me "Quicken is not responding."

Note that "Sync" is OFF under "Quicken Moble and Web"

Are any other users experiencing problems similar to what I describe here?

How should I proceed from here?

Geo from NJ

I’m having similar problems started for me on Saturday.

Im trying to restore a backup to see if its corruption but i never get a screen to pick the file.

Boatnmaniac

To me it sounds like perhaps the auto-update process did not install R57.26 correctly. What you might want to try is to close Quicken and then download and install the Manual Patch Update file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product/ . Doing this can often resolve issues caused by an incomplete/incorrect installation of a version update..

Please post back here about whether or not this resolves the issue for you.

PaulAF

Opened up Quicken this morning with same issues you describe above. Reinstalled, but didn't help. I'll try the manual patch you decrive above.

PaulAF

Tried the manual patch update, but after doing so Quicken has the same problems as before. Home dashboard return graphs do not display properly and when I try to change the settings, they show no investment accounts available for use in the graph. Restore from backup doesn't allow selection of any of the automatic backup files. Same validation issues as reported above.

Boatnmaniac

One thing I should have stated yesterday: There is a known issue where sometimes (not always) when the version of Quicken gets updated one or more of the Preferences gets changed. In my experience, the Preferences that seem to get changed most frequently if for Backups. But there are other Preferences that sometimes do get changed. I now review all my Preferences after each new version installation so I am not caught blindsided by an adverse Preference change. So you might want to check your Preferences to make sure nothing has changed that might be causing some/all of these issues.

Regarding downloading/installing the Manual Patch Update file: If that does not resolve the issue, then perhaps it is an issue with R57.26 itself.

You could try going back to an earlier version to see if the issues go away. If they do, that would seem to confirm that these issues may be version-related. If you want to do this, close Quicken and then go to https://www.quicken.com/support/reinstalling-and-patching-your-quicken-subscription-version-after-your-membership-has/ where you can select an earlier version and download/install the file for it. Just double click or "run" the downloaded file and it will automatically down-rev the R57.26 version you have installed now.

If you do down-rev, please be sure to post the results back here.

UKR

Is it possible that the patch installation process damaged your Quicken data file?
You may want to try to restore your data file from a backup taken just prior to beginning the installation process.

https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Geo from NJ

So I fixed a similar issue.

I use Win 11 with the default anti-virus of Defender. And I noticed a pop-up that went away quickly. It said something about blocking publisher from making changes.

I don’t have publisher on my PC. But maybe after the latest update Defender links the quicken files to publisher?

Anyway, I changed the AV setting and that seemed to fix it. Basically Quicken kept telling me the file was in use. And somehow the latest windows update seems to have messed with AV settings.

superboiler

Happen here as well. Update happened and could not open data file.

I tried to restore several backup files and none of them would not restore to where they would open.

I removed Quicken and reinstalled it from scratch. I was able to restore an file but there areseveral problems.

I have sync turned off but it keeps trying to sync.

Several account lost their passwords (Fidelity and Vanguard) and after I try ot add them they will not save them.

When I try to update the account wiht One Step I get the following:

This is mess.

leishirsute

https://community.quicken.com/discussion/comment/20444297#Comment_20444297

Verified. I had to restore my Backup Preferences after updating to R57.26 . Curious if those having issues also have mobile data enabled.