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I cannot exit program, I have to use task manager: "Online backup in progress" [Edited title]

DrNo

A few minutes after starting Quicken Class Premier version R57.26 on Windows 11 I cannot exit the file I am using to access another file or shut down the program normally (I have to use Task Manager to shut down the program). When I try any of the above operations I get a message box with the following message "An online backup of this data file is in progress. The backup will not be completed if you exit now". Two buttons in this box labeled "Continue Backup" or Cancel Backup" appear but pressing either one of them does nothing. I have tried waiting an hour for the so called online backup to complete but it does no good. All of my Quicken files are on Qne Drive which I have tried pausing but it does no good.

I would appreciate some help

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Accepted answers

Quicken Anja

Hello All,

This is a known issue that has been escalated and is now considered a known issue, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

All comments

peterfnyc

I started getting the following message today when exiting quicken: "An online backup of this data file is in progress. The backup will not be completed if you exit now." It is followed by two options: "Continue backup" and "Cancel backup". Regardless of which option I choose, Quicken freezes and I have to cancel the job with Windows.

I am not running online backups, so I don't know what is causing this. I am on Quicken Classic r57.26 on windows 11 home.

Any suggestions on what I need to do to prevent this message?

Thanks.

Rocket J Squirrel

Does your Quicken data file live in a folder monitored by OneDrive? Is so, move it elsewhere. MS has gotten more aggressive about putting user data on OneDrive by default.

peterfnyc

its in a dropbox folder, but i paused sync when i encountered the error.

Rocket J Squirrel

Move it out of any synched folder. Quicken can't coexist with any auto-sync. You can have backups go to a synched folder.

peterfnyc

I’ve turned off online backups.

peterfnyc

I'll try moving it out of the Dropbox folder, but it's been there for years. Today is the first time I've gotten that message. And, what's also strange is that I have 2 Quicken files in that folder. Only one of them produces this message; the other one allows me to exit normally. Makes me think it's something about the one file, and not about dropbox.

peterfnyc

I moved the file out of dropbox and the error went away, at least for now. It doesn't make sense to me, but it appears that you were correct.

Thank you for your help.

Bullwinkle

CocoaPuff

@peterfnyc. I am having exactly the same "online back is in progress" issue you are reporting. This issue started around a date similar to yours and I have to use the Task Manager to terminate Quicken to exit. I use Quicken Premier R57.26 running on Windows 11 Pro. I think this issue started after I updated to R57.26. I have had my Quicken datafiles in a Dropbox folder for 10+ years, and never had any issues or received the "online backup is in progress" message until a few days ago. I pause Dropbox sync before I use Quicken and restart sync after I exit Quicken.

peterfnyc

@CocoaPuff it sounds like our experiences/problems are identical.

Quicken Kristina

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

I forwarded this issue to the proper channels to be further investigated. In the meantime, please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

Please be aware that we do not recommend storing your active Quicken file on Dropbox. Please click here for more information.

We apologize for any inconvenience!

Thank you.

(CTP-10419)

ladychow

I am also having the same issue. I had to use Task Manager to close Quicken as it refused to close or load any other file. I kept getting the same error message as others have reported.

I moved the file out of where it was located and restored my backup file (I back up my files every week…just in case). I turned off sync as well. It appears that the file is working correctly now. I'm wondering if the latest update messed something up.

I'm using Windows 11 with Version R57.26, Build 27.1.57.26. As long as it continues to work properly, I'm good. Just worried about it messing up again.

peterfnyc

I'm now having this problem even when the file is no longer in dropbox or onedrive. I think the problem is in the latest release of Quicken.

Franto9970

This is definitely not a Microsoft issue. It started happening right after a Quicken update.

g-money49

I am having the same issue. After update I cannot backup (it's grayed out) and cannot close due to backup in progress. When I press cancel, it does nothing. FYI, all of my quicken files are on a local drive.

g-money49

The backup continues to run and I have to "end task" in task manager to close the quicken file.

kschermcpa

Yes I too am having this issue. My files are just under documents folder

efilippi

I have two files in Quicken Deluxe, one of the two started this error a few days ago, the other file works fine.

peterfnyc

I also have two files. The smaller one allows me to exit normally. The much larger one produces this message almost all the time.

mbeeson

I am also having the same issue, Only way to shut down is "end task" Is there an update to fix yet?

aggie11

This procedure did not work for me. All accounts were relinked, but as before I unlinked them all; one step update shows updating/downloading ally bank, but when the update is complete - the summary window is blank instead of showing how many accounts were updated, etc. Just blank. I only updated Ally in this case, works for all other accounts and institutions I have.

peterfnyc

Does this conversation cause Quicken to create a bug report, or is there some other way to make sure it gets addressed?

jdotson56

Same issue for me

Rick56

I had this happen yesterday. The only difference was that after I did my normal One Step Update, I deleted the wrong downloaded item so I re opened the pre update data file and updated again. I thought it might have something to do with that. This morning it seemed to be working OK though.

DrNo

After some experimenting I believe the condition I referenced only happens when I try to download transactions from Schwab Bank Checking Account. It may be related to the problem with downloading from bank checking accounts.

TammyMuniz

I am having the same issue.

DrNo

Are you trying to download transactions from a bank checking account?

ladychow

I am also having the same issue. I'm also using Windows 11, and Quicken Version R57.26, Build 27.1.57.26. I'm using Quicken Classic Deluxe. I have to use Task Manager to shut Quicken down as it seems to freeze up and nothing works once that message box appears. As the original poster said, the buttons in the message box don't work either. I don't have Schwab, I had Edward Jones along with checking accounts and credit cards that update correctly using the One Step Update. This is very frustrating. Please help!!!

Quicken Anja

Hello All,

We apologize for any inconvenience in the meantime! Thank you.

DrNo

Could it be that this malfunction is related to the Microsoft problems we are hearing about this morning?

DrNo

Thanks Anna. We are looking forward to a solution ASAP.