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List of Scanners is Wrong

RFHolt316

When attempting to attach a document to a transaction using the scanner on my printer, Quicken brings up 5 Scanners in the "Select Source" window. The problem is that I only have one printer/scanner. Where are the other scanners that are listed coming from; i.e., how is this list being generated? See attached screenshot. Note: The last scanner displayed is the actual name of the only printer that I have installed.

list of scanners.jpg

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NotACPA

The list comes from your Windows settings. Did you previously own those other devices?

Rocket J Squirrel

I think it may be an HP thing, showing all possible drivers for the hardware device. I have one HP printer/scanner, and it shows two devices for scanning. Either one works.

RFHolt316

Thanks for your responses.

No, I only own (and have only owned) one HP printer/scanner since I purchased a new computer with Window 11 installed and the new printer.

Windows only shows the one HP printer. Quicken shows 5!

I think there must be an error with how Quicken populates the list??