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Ally Bank CC-502 errors AGAIN

rclksr

Woke up this morning and to my surprise quicken is throwing a CC-502 error again when I try to download transactions. I am not sure what the problem is with Ally Bank and Quicken. It just seems like Quicken is fixing a 502 error every three or four months. I submitted an error report lets see how long it takes to resolve this time.

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DisplacedHoosier

I'm also getting Ally Bank CC-502 errors the past couple of days…

slkaplan

Same CC-502 9:50AM …Other institution are fine.

sbarry

Same 7/18 8:30 AM ET

zenrebel

Same here 7/18 10:03AM ET, all other bank accounts are fine.

boritto

Same, glad it's not just me.

dbalder000

Same here… No problem yesterday.. Is it Quicken or Ally?

zenrebel

https://community.quicken.com/discussion/comment/20445208#Comment_20445208

I think it's Ally. My Ally accounts aren't updating on the Finance sites I have also linked.

Quicken Anja

Hello All,

First, please take a moment to review this support article regarding error code CC-502.

However, we will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

Bob.

I have the same.

kayak

Same…. 1153 hours 7/18/24

bmyers33

Same CC-502 error with Ally Bank. 1:15 PM EST …Other institutions are fine.

JoelVP

Ally Bank stopped updating today, CC-502 error. This seems to be a recurring issue on Quicken. Ally Bank works properly for a while and then stops updating, rinse and repeat. Anyone else having problems with Ally Bank today?

rcstubbs

Yes, I have the same issue.

Quicken Anja

Hello All,

This is now considered a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

davidsh

I'm experiencing the same 502 error with my Ally accounts

Bob.

Ally is working normally again for me.

JoelVP

Ally Bank is updating properly today, thank you Quicken.

dbalder000

same here

zenrebel

my accounts updated today without a problem.

StuckChuck

Deleted….Sorry, I have a CC-501, not 502…started new discussion.

Mitch H

Not Updating!. CC-800 . Deleted, restored, validated, Still No good. Last update 06/26.

jlowenby

Same here. 4th time in about as many months. Whatever this issue is, it just keeps happening. Quicken and Ally need to get this worked out once and for all. Tired if spending hours with tech support and they don't fix it either.