Ally Bank CC-502 errors AGAIN

rclksr
rclksr Quicken Windows 2017 Member ✭✭

Woke up this morning and to my surprise quicken is throwing a CC-502 error again when I try to download transactions. I am not sure what the problem is with Ally Bank and Quicken. It just seems like Quicken is fixing a 502 error every three or four months. I submitted an error report lets see how long it takes to resolve this time.

Comments

  • DisplacedHoosier
    DisplacedHoosier Quicken Windows Subscription Member, Windows Beta Beta

    I'm also getting Ally Bank CC-502 errors the past couple of days…

  • slkaplan
    slkaplan Quicken Windows Subscription Member ✭✭

    Same CC-502 9:50AM …Other institution are fine.

  • sbarry
    sbarry Quicken Windows Subscription Member ✭✭

    Same 7/18 8:30 AM ET

  • zenrebel
    zenrebel Quicken Windows Subscription Member ✭✭
    edited July 18

    Same here 7/18 10:03AM ET, all other bank accounts are fine.

  • boritto
    boritto Quicken Windows Subscription Member

    Same, glad it's not just me.

  • dbalder000
    dbalder000 Quicken Windows Subscription Member ✭✭

    Same here… No problem yesterday.. Is it Quicken or Ally?

  • zenrebel
    zenrebel Quicken Windows Subscription Member ✭✭

    I think it's Ally. My Ally accounts aren't updating on the Finance sites I have also linked.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    First, please take a moment to review this support article regarding error code CC-502.

    However, we will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • Bob.
    Bob. Member ✭✭✭✭

    I have the same.

  • kayak
    kayak Member ✭✭✭

    Same…. 1153 hours 7/18/24

  • bmyers33
    bmyers33 Quicken Windows Subscription Member ✭✭

    Same CC-502 error with Ally Bank. 1:15 PM EST …Other institutions are fine.

  • JoelVP
    JoelVP Quicken Windows Subscription Member ✭✭

    Ally Bank stopped updating today, CC-502 error. This seems to be a recurring issue on Quicken. Ally Bank works properly for a while and then stops updating, rinse and repeat. Anyone else having problems with Ally Bank today?

  • rcstubbs
    rcstubbs Member ✭✭

    Yes, I have the same issue.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited July 18

    Hello All,

    This is now considered a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • davidsh
    davidsh Quicken Windows Subscription Member ✭✭

    I'm experiencing the same 502 error with my Ally accounts

  • Bob.
    Bob. Member ✭✭✭✭

    Ally is working normally again for me.

  • JoelVP
    JoelVP Quicken Windows Subscription Member ✭✭

    Ally Bank is updating properly today, thank you Quicken.

  • dbalder000
    dbalder000 Quicken Windows Subscription Member ✭✭

    same here

  • zenrebel
    zenrebel Quicken Windows Subscription Member ✭✭

    my accounts updated today without a problem.

  • StuckChuck
    StuckChuck Quicken Windows Subscription Member ✭✭
    edited July 21

    Deleted….Sorry, I have a CC-501, not 502…started new discussion.

  • Mitch H
    Mitch H Quicken Windows Subscription Member ✭✭

    Not Updating!. CC-800 . Deleted, restored, validated, Still No good. Last update 06/26.

  • jlowenby
    jlowenby Quicken Windows Subscription Member ✭✭

    Same here. 4th time in about as many months. Whatever this issue is, it just keeps happening. Quicken and Ally need to get this worked out once and for all. Tired if spending hours with tech support and they don't fix it either.

This discussion has been closed.