One step update issue

iusdcm1

When I start a new session of quicken (windows), I can perform a one step update using the update accounts icon or by going to the tools/one step update.

However if I try to perform the update again during the same quicken session, the one step update button does not work and neither does the one step update under tools.

So I have to log out and log back onto a new quicken session to perform an update.

This started late yesterday. Anyone else?

batstang2000

Mine is doing the same thing since this morning (07/18).

cowguy

OSU will not respond when attempting to update all accounts. Selecting individual FI's work though.

Franksgram

Having the same problem since July 18th

Quicken Jasmine

Hello All,

I apologize for the delayed response. Who is still experiencing issues with One Step Update?

Let me know!

Struggles

I have been updating one institution at a time until it is fixed - when i do OSU it CC501's everything

UKR

https://community.quicken.com/discussion/comment/20446299#Comment_20446299

CC-501 errors or "not your fault" message from one or more banks
Please read and follow instructions here: https://www.quicken.com/support/error-when-using-online-services-cc-501
Support needs to obtain your download log files to be able to dig a little deeper to resolve this issue for you.

Bob.

Mine just started tonihgt. Cannot complete an OSU. 20 minutes now. Seems hung on updating bills. Hard to force quit in Windows, then reopening does the same. JUST started tonight. Something wrong.

Bob.

Just completed. BUT, I also noted that backups were not running. Something changed my setting from forever to backup every time and keep ten copies to backup every 5th time and 5 copies! Checking preferences now to see what else might have been changed. That, is a bug!! Seems to have started on the 24th. Did I update that day??

Bob.

Back to normal.

dolfan29

My One Step Update freezes and won't complete. It has been going on for about a month.

Today when I tried it, it deleted several transactions changing my net worth by over $100,000.

I am getting tired of spending hours trying to keep this software up to date. I have called support. I have used the chat. I have followed the recommendations. No help.

I am frustrated and ready to move on to another software for personal finance.

jray0930@gmail.com

Mine is doing the same and it seems no resolution.

taffeys

See here….

https://community.quicken.com/discussion/7954719/new-7-30-24-online-services-not-available-at-this-time

Jay4030

Having same issue. What's the resolution other than logging out of Quicken and logging back in?