One step update issue

iusdcm1
iusdcm1 Quicken Windows Subscription Member ✭✭
edited September 28 in Errors and Troubleshooting (Windows)

When I start a new session of quicken (windows), I can perform a one step update using the update accounts icon or by going to the tools/one step update.

However if I try to perform the update again during the same quicken session, the one step update button does not work and neither does the one step update under tools.

So I have to log out and log back onto a new quicken session to perform an update.

This started late yesterday. Anyone else?

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Comments

  • batstang2000
    batstang2000 Member ✭✭✭

    Mine is doing the same thing since this morning (07/18).

  • cowguy
    cowguy Quicken Windows Subscription Member ✭✭

    OSU will not respond when attempting to update all accounts. Selecting individual FI's work though.

  • Franksgram
    Franksgram Quicken Windows Subscription Member ✭✭

    Having the same problem since July 18th

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello All,

    I apologize for the delayed response. Who is still experiencing issues with One Step Update?

    Let me know!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • Struggles
    Struggles Quicken Windows Subscription Member ✭✭

    I have been updating one institution at a time until it is fixed - when i do OSU it CC501's everything

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    https://community.quicken.com/discussion/comment/20446299#Comment_20446299

    CC-501 errors or "not your fault" message from one or more banks
    Please read and follow instructions here: https://www.quicken.com/support/error-when-using-online-services-cc-501
    Support needs to obtain your download log files to be able to dig a little deeper to resolve this issue for you.

  • Bob.
    Bob. Member ✭✭✭✭

    Mine just started tonihgt. Cannot complete an OSU. 20 minutes now. Seems hung on updating bills. Hard to force quit in Windows, then reopening does the same. JUST started tonight. Something wrong.

  • Bob.
    Bob. Member ✭✭✭✭

    Just completed. BUT, I also noted that backups were not running. Something changed my setting from forever to backup every time and keep ten copies to backup every 5th time and 5 copies! Checking preferences now to see what else might have been changed. That, is a bug!! Seems to have started on the 24th. Did I update that day??

  • Bob.
    Bob. Member ✭✭✭✭

    Back to normal.

  • dolfan29
    dolfan29 Quicken Windows Subscription Member ✭✭

    My One Step Update freezes and won't complete. It has been going on for about a month.

    Today when I tried it, it deleted several transactions changing my net worth by over $100,000.

    I am getting tired of spending hours trying to keep this software up to date. I have called support. I have used the chat. I have followed the recommendations. No help.

    I am frustrated and ready to move on to another software for personal finance.

  • jray0930@gmail.com
    jray0930@gmail.com Quicken Windows Subscription Member

    Mine is doing the same and it seems no resolution.

  • taffeys
    taffeys Quicken Windows Subscription Member ✭✭✭

    See here….

    https://community.quicken.com/discussion/7954719/new-7-30-24-online-services-not-available-at-this-time

    Quicken Subscription Deluxe Version R58.14 HF2 Build 27.1.58.14
    Windows 11 Pro x64 Version 21H2 Build 22000.2538

  • Jay4030
    Jay4030 Quicken Windows Subscription Member

    Having same issue. What's the resolution other than logging out of Quicken and logging back in?

This discussion has been closed.

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