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CLOSED! 3/12/24 QWin - Entering Deposits but they Become Payments in Manual Accounts

Quicken Kristina

Our teams have discovered an issue with deposits becoming payments in manual accounts. If you are experiencing this issue, please follow the instructions below as a workaround until the issue is resolved.

Click on "Edit"
Select "Preferences"
Go to the "Setup" tab
If the box for "Use New Subscriber settings for new files, accounts, features" is check, please uncheck it.
Return to register and try to enter a deposit.

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community.

Thank you!
(Ticket #10585778/QWIN-22772)

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Quicken Kristina

UPDATE 7/29/24

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience.

Thank you!

Quicken Kristina

ONGOING 8/5/24

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Jasmine

CLOSED 3/12/25

This alert has been closed due to low activity. However, this issue is still ongoing and a solution is in the works, though we do not have an ETA available at this time. This Alert will be updated once it is resolved.

Thank you!