CC-503
Spoke to a tech weeks ago concerning error cc-503 with my bank. Spent a lot of time with him trying to fix the problem. He said he would escalate the problem and that I would hear back in a few days. I have received no communication back and the problem is still not fixed. What are you doing?
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Will anyone respond?
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Hello @rsommer,
First, please be aware that this Quicken Community website is an online forum that is primarily user-to-user based with a handful of Quicken moderators like myself who can help do some troubleshooting. However, it is not the same as contacting Quicken Support directly by phone or chat support. Therefore, responses are not immediate.
In regard to the issue you are experiencing, if you have already followed the guidance found in this support article regarding error CC-503, then we would advise contacting Quicken Support directly for further assistance and possible escalation if they see fit. If this issue was already escalated with your last support contact, please note that our escalation team will email you if further info or action is needed from you or if the issue is resolved. However, escalations do not have an ETA on resolution. If you wish to check on the status of the escalation, then we advise contacting Quicken Support directly again.
We apologize for any inconvenience! Thank you.
-Quicken Anja
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Hello @rsommer,
We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.
We apologize for any inconvenience! Thank you.
-Quicken Jasmine
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I did all you say weeks ago and I have received no response.
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[Removed - Disruptive]
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