Northwestern Mutual Investment Services download errors (QWin)
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Northwestern Mutual Investment Services download errors
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Best Answer
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Hello All,
Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.
We have forwarded this issue to the proper channels to have this further investigated. In the meantime, if you haven't already done so, please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience!
Thank you.
(CTP-10648)
Quicken Kristina
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Answers
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Same problem., using Windows subscription version. My last successful download from NMIS was on Aug. 1. Attempted every day since then, including today.
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Same here - using Windows subscription service. Just getting a message "An error has occurred" - no error code. Have not been able to download since Thursday the 1st.
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Same problem, getting error OL-292-B since 8/1/2024
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Both of my accounts started failing with the attached error two days ago. No specifics provided.
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Same issue here.
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Hello All,
Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.
We have forwarded this issue to the proper channels to have this further investigated. In the meantime, if you haven't already done so, please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience!
Thank you.
(CTP-10648)
Quicken Kristina
Make sure to sign up for the email digest to see a round up of your top posts.
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I have submitted a Report a Probem with logs.
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Same issue here (also using Windows subscription service) since 8/1/2024.
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Same issue here. My last successful download was on August 1st around 2pm.
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Having same issue, which began on the same day - 8/1/24.
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Same problem.
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I received an email from Northwestern Mutual saying they're working on an issue with the Quicken login process that is causing account access to be locked.
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Same issue. Reported the problem on the download error page with logs.
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On Mac version, similar error, just different code.
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Same for me. Tried resetting account, ended up locking up Quicken. Tried deactivating and reactivating, did not work. Reported the problem with logs.
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Same error for me as well.
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Same issue on QWin. No downloaded transactions since 7/23/2024. No error code - just "an error has occurred" on every update or reset account attempt. I submitted an error report.
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Same Issue
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Same issue. Thanks for posting so I'm not pondering whether it's my connection.
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Same issue
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Just as an FYI, Quicken Mac is experiencing the same issue with the same error message, so it's not specific to the Windows version.
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I spoke with Northwestern tech support today (8/6/24) and they confirmed that there is a problem with downloading transactions to Quicken since August 1st. They are working to fix the issue.
I have been getting the error message OL-292-B since 8/2/24.
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Same issue with windows version…of note, they (NWM) also confirmed major issue with browser access to accounts. Had to reset password for all accounts and still not able to connect with Quicken.
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Same issue since 8/1/24. Still not able to connect.
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Discussed with folks a Northwestern Mutual today. Problem is on their end and is being worked on. They changed software, so everyone will need to approve new Terms of Service. Should be fixed in "a few days".
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Thank you for the update that it is a NWM problem. Been seeing the same error since 8/1. Tried to do a reset and that locks-up Quicken so don't anyone bother trying that approach. Just need to wait.
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Same issue here. OL-292-B. Quicken is unable to complete your request as the request was invalid.
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I am having the same issues
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Windows 11.. last transaction towards end of July. OL-292-B error. Add my vote to the fix it please list.
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Error message has changed to OL-306-A today (8/8/24 @ 4:00pm EDT), with message to update to latest Quicken release and deactivate/reactivate account. I plan to sit tight for a while to see if anything else is posted here.
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