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Golden1 Visa does not update, Account not found (QWIN)

SGK

Everyone we know who uses Quicken Classic to download and reconcile Golden1 Visa accounts has lost the ability to download. Savings and Checking will show but the Visa account does not connect. This behavior is for multiple people, each with a different computer and Quicken Classic account and installation. When one person called Quicken they tried to strongarm the person into buying a three year service contract. This is [Removed - Profanity]. If it happens to multiple people, on multiple computers, on different installations then it is a Quicken or Golden1 issue. We contacted Golden1 and they referred us to Quicken. [Removed - Rant/Speculation]

Note - there is no error code. The Visa account simply does not show. A validate and repair removed the account link in online services. When attempts are made to activate it again, only checking and savings show up. We can go to the Golden1 online app or phone app and see the account(s) but none of us can connect the Golden1 Visa in Quicken.

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caggergaard

I was able to add my accounts back using The Golden 1 Credit Union. However my Visa account is still missing.

caggergaard

Yesterday I was not receiving any error codes. Last night I received error code CC-506. This morning no error codes but nothing was updating. I remembered that there was Golden 1 Federal Credit Union and Golden 1 FCU. I tried resetting the accounts to Golden 1 Federal Credit Union and I now have Checking and Savings back but still no Visa Account.

RSM2000

Same issue in Windows Quicken Classic Deluxe 8/6/2024

caggergaard

Issues continue with Golden 1 Visa. Everything else updates normally. However, if I go to re-add the Visa so that it downloads again, I am unable to do so. It shows the different accounts with Golden 1 and that I have them in Quicken but it is not showing the Visa Account and there are no options at all. It was working perfectly until this recent update and from that moment on it no longer will access the Visa with Golden One. I even took the account back a week and was able to add the Visa Account. Then when it updated to the new update my access went away. It seems to me that whatever Quicken did in this new version/update it removed our access to several accounts - mine being my Visa account. From reading many of the complaints, this affected many accounts, not only mine. Quicken, please review your most recent update - Mine is showing the following -"You already have the latest version of Quicken (Release R58.9). The problem appears to be in the update that happened in the last few days.

[Merged Post]

caggergaard

Hi Quicken Anja, I did try your suggestion above and when it was done and I tried to re-add my Golden 1 Visa account back to Quicken, it found only the three accounts that I already have access to (Checking, Savings and 7 Mo. Certificate). It could not see or find the Visa Account. This was broken when Quicken did their most recent update.

[Merged Post]

Quicken Anja

Hello All,

We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

Barb VanBrunt

This happening to me as well. Golden 1 is pointing the finger at Quicken and visa versa. It started 8/3 or 8/4. I'm so frustrated. I get a different story each time I call. I've talked to both 3 times. That's 6 different stories and no resolution.

SGK

still broken 8/7/2024. G1 denies anyone else has contacted them re it, Quicken tried to sell other half a three year service contract to fix hers rather than admit they broke it.

Quicken Anja

Hello All,

This is now considered a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

SGK

By the way, it was not speculation that the day this happened Quicken tried really hard to sell a three year service plan to my other half to fix it on her computer. Hope you resolve this soon without wanting to charge people more for service plans on annual subscription software. As of August 11 it still doesn't work. I tried signing out of the cloud account too, and back in, then reactivating Golden1 Visa but Quicken still does not find the visa. Checking and Savings are fine.

Jen_M_Atown

I am also having this same issue. I have also called Golden 1 and Quicken last week. Golden 1 verified that there are no restrictions on my CC and also told me they have had multiple members calling about this issue within the last week. It started around the same time as mentioned in this thread. Following to know when this will be resolved.

UserDavidC

https://community.quicken.com/discussion/comment/20448465#Comment_20448465

Are you sure you had contacted the REAL Quicken support group and not a scam operator?

To the best of my knowledge, Quicken does not offer any service plans and their subscriptions are on a year-to-year basis. Support for current subscriptions is free.

SGK

She called (650) 250-1900. That is listed as Quicken Support. I have her notes right here in front of me.

SGK

as of 7:30am August 16 the problem has been fixed for both of us in the house. Thank you.

Jen_M_Atown

Unfortunately, it is still not working for me. I went to "Add Account" to try to reconnect my Golden 1 CC and it still does not show the account as an option to link. Anyone else still having this issue? Or any other ways to try to reconnect the credit card to Quicken for downloads?

SGK

"Add Account" implies that you do not yet have the account even set up in Quicken. The error was based on people who had it already and it was not updating. You should already have the account in your Quicken but it is not updating, Is this correct? If no then you have to go thru all the steps to add the account into Quicken, and then set up the online services like a brand new account. But if yes and you already have the account, Go to:

Open Quicken, Top of the page > Tools > Account List > find the account and select EDIT (or click Activate Account if that shows), If you selected EDIT chose the Online Services tab at the top, Reset Account. Enter appropriate password and account, it should find account. If you 'activate' showed, follow the steps.

Albert Smith

It is still not working for me. I have 2 credit card (CC) accounts. To test the problem I opened a new Quicken file and went to "Add Account" to try to reconnect to my Golden 2 CCs. . After the sign in screen during the add account process only 1 CC account shows up. Very strange! I plan on calling support on Monday to make sure they don't close the ticket on this problem. It has been going on way to long.

Dave Abbott

I found out that I have the same problem after logging into Quicken Classic today after having been out of the country for over a month. I spoke to Golden 1 and they told me that they have not made any changes to their system and that my credit card had no restrictions that would prevent downloading transactions. I then contacted Quicken Support and gave the tech access to my screen where he documented the problem, including even setting up a test file and linking my Golden I accounts they all showed up except for the Visa card account. He indicated that this issue would be elevated and then told me that it has been an ongoing problem, with a history on the community forum. So, there you have it, the same problem persists for nearly a month now.

Albert Smith

Quicken Anja, tell me how much patience do we have to have until this problem is fixed. I have tried multiple contacts with Golden 1 (who point fingers to Quicken), multiple calls to Quicken support trying to get them to escalate and resolve the problem. It has now been CLOSE TO A MONTH the Golden 1 Visa link/download problem continues. It has been another week since you response to be patient. What can we do to get Quicken and Golden 1 / Visa to get the problem fixed. CALL Daily and be a royal pain or go to a competitor. I bet if this was Chase or Capital One we would not be waiting patiently.

" Quicken Anja Moderator mod August 21

ONGOING 8/21/24

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience."

juliiieee

This problem with downloading of transactions from the Golden 1 Credit Union seems to have started right after they did an upgrade. As a retired IT person, that is usually the source. As a Golden 1 customer, I am used to their inability to fix their problems. I have been downloading the VISA transactions from my logon at the Golden 1 website to Quicken.

tigas

I have 3 accounts with Golden1: a basic savings account, an auto loan, and a home equity loan. All 3 were syncing well with my Quicken (web version 7.9.1) until it stopped syncing early August 2024. I tried several times to "reconnect" the accounts back, but Quicken only sees the savings account, doesn't see the auto loan at all, and identifies at home equity loan as a "mortgage" but it's listed as a savings account. Something is messed up.

brentjwi

I have been trying for weeks to add my Golden 1 Visa back to online sync but it does not show up in my account list. I have to dowload the transactions form the Golden 1 online Banking and then Quicken says there is a better way to connect each time and I try again to add the account and it does not show up. I have been syncing that account for years and now it no longer show. Now my citibank account wont "reauthorize" even though the web login to citibank works Quicken keeps saying it timed out. So frustrated in the lack of quality that Quicken exhibits these days. I've been using the product for over 20 years.

Albert Smith

Quicken Anja says…

Quicken Anja Moderator mod 6:09AM RESOLVED 10/2/24 This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing this.

I just tested a new windows quicken file trying to add all my Golden One accounts. My Visa account still does not show up. The issue is NOT resolved. My other savings, checking, money market account can be added but I don't see my Visa account. Guess I will have to keep calling.

Dave Abbott

This issue is not resolved. My Golden 1 Visa Card account is still not recognized, even though I reset the online access to Golden 1. I can download the transactions manually but the Quicken update issue remains.

brentjwi

The issue is still not resolved. I just tried to add my Golden1 Visa and all my account show up in the add account window except my Visa. Still not resolved for me

Quicken Jasmine

Hello All,

If you are still experiencing an issue after the alert has been marked resolved, I suggest contacting Quicken Support directly as an escalation may be in order.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that we could not be of more assistance!

Judith Eidam

This issue is still not resolved. I continue to manually download transactions from my Golden 1 VISA while every other account downloads correctly. I tried deactivating the visa account and setting it up again and still have the problem.