How do I get Quicken to reset the allowable connection types?

nissende

I have been having problems downloading transactions using Direct Connect to Wells Fargo. I Reset account on the failing account and got told I had only Express Web Connect or Web Connect options, not Direct Connect. I accepted Express Web Connect. Then my other account at Wells Fargo stopped downloading transactions. I deleted all Temp files and reset that account and kept Direct Connect. And it also switched my first account to Direct Connect in the Account Details Online Services screen and downloaded transactions. But in the Account Services General screen it still won't let me switch the Tracking Method back to Complete, and Reset Account only offers the Express Web Connect. I created a new file and set up all 4 of my Wells Fargo accounts and they all started with Direct Connect.

I ran a Super Validation, and it found no errors.

Boatnmaniac

@nissende - What @NotACPA is generally true but there are things that can sometimes be done by both the financial institutions and by us to get around this.

Business financial institutions (such as Wells Fargo Bank) will often have multiple Quicken financial institutions (the listings in Add Account and Set Up Now) so multiple types of download connections can be set up by Quicken users. Selecting the correct Quicken financial institutions for setting up account downloads can be critical for getting the type of download connections that you want/need. And this is true for set up of WF accounts.

It sounds like you have two different kinds of accounts with WF….Spending (checking, savings, credit card?) and Investment (because you mentioned it "won't let me switch the Tracking Method back to Complete" comment). Let me know if I am mistaken about this.

Assuming my assumption is correct it tells me that your Investment account is now set up with the EWC+ connection method. EWC+ can sometimes be used to support investment accounts (if the bank supports it) and while some banks will support Complete & Simple Tracking with EWC+ others will support only Simple Tracking with it. Since you do not have the option to select Complete it means that WF does not support Complete with EWC+.

To get your accounts all set up with DC, again, you might want to try doing the following.

1. In each of your WF Spending accounts (checking, savings, credit card): Enter & save your Opening Balance transaction dollar amount into the Memo field. (This is not necessary but it can be very helpful if/when Quicken changes the Opening Balance transaction dollar amount during a connection change which sometimes does happen.)
2. Backup your data file.
3. Go to the Online Services tab of Account Details for each WF account and click on Deactivate.
4. For your Investment Account(s): Go to Add Account > type "Wells Fargo Advisors" into the search field (do not click on the WF logo icon) > click on "Advanced options" (not on "Next") > select the Direct Connect option > Next > follow the prompts to set up the download connection, carefully making sure to Link the download(s) to the correct investment account(s) that are already included in Quicken.
5. Once complete, go to the General tab of Account Details and you should now be able to change your Investment account(s) back from Simple to Complete.
6. For your Spending Accounts: Go to Add Account > type "Wells Fargo" into the search field (do not click on the WF logo icon) > click on "Advanced options" (not on "Next") > select the Direct Connect option > Next > follow the prompts to set up the download connection, carefully making sure to Link the download(s) to the correct spending account(s) that are already included in Quicken. **If the investment account(s) also download, be sure to click on Do Not Add for them.
7. Once complete, check the account balances. If the balances are off, check the Opening Balance transactions and if it do not match what you previously entered into the Memo fields, change them to match what is in the Memo fields.
8. If the account balances are still off, scroll back from today's date looking for duplicate transactions. If you find any, delete one of them and retain the other. Generally, duplicates, if they occur at all, will be within the last 90-days window.

When completed all of your accounts should be set up for DC downloads and your investment accounts should be able to be set to Complete Tracking.

Did this resolve the issue for you?

NotACPA

For any given financial institution, as it's known in Q, only ONE download method can be used.

SO, if you change one from DC to EWC, you need to change ALL to EWC.

nissende

All the accounts are using Direct Connect, by the Online services screens. But the General screen for one of them won't let me set Complete Tracking Method.

NotACPA

What's held (name and ticker symbol) in that account? And what type of account?

nissende

Lots of ETFs. Not giving out financial info. It is a managed brokerage account from Wells Fargo, so my advisor selects the content and manages it. I don't understand why what ticker is in the account matters.

Boatnmaniac

@nissende - What @NotACPA is generally true but there are things that can sometimes be done by both the financial institutions and by us to get around this.

Business financial institutions (such as Wells Fargo Bank) will often have multiple Quicken financial institutions (the listings in Add Account and Set Up Now) so multiple types of download connections can be set up by Quicken users. Selecting the correct Quicken financial institutions for setting up account downloads can be critical for getting the type of download connections that you want/need. And this is true for set up of WF accounts.

It sounds like you have two different kinds of accounts with WF….Spending (checking, savings, credit card?) and Investment (because you mentioned it "won't let me switch the Tracking Method back to Complete" comment). Let me know if I am mistaken about this.

Assuming my assumption is correct it tells me that your Investment account is now set up with the EWC+ connection method. EWC+ can sometimes be used to support investment accounts (if the bank supports it) and while some banks will support Complete & Simple Tracking with EWC+ others will support only Simple Tracking with it. Since you do not have the option to select Complete it means that WF does not support Complete with EWC+.

To get your accounts all set up with DC, again, you might want to try doing the following.

1. In each of your WF Spending accounts (checking, savings, credit card): Enter & save your Opening Balance transaction dollar amount into the Memo field. (This is not necessary but it can be very helpful if/when Quicken changes the Opening Balance transaction dollar amount during a connection change which sometimes does happen.)
2. Backup your data file.
3. Go to the Online Services tab of Account Details for each WF account and click on Deactivate.
4. For your Investment Account(s): Go to Add Account > type "Wells Fargo Advisors" into the search field (do not click on the WF logo icon) > click on "Advanced options" (not on "Next") > select the Direct Connect option > Next > follow the prompts to set up the download connection, carefully making sure to Link the download(s) to the correct investment account(s) that are already included in Quicken.
5. Once complete, go to the General tab of Account Details and you should now be able to change your Investment account(s) back from Simple to Complete.
6. For your Spending Accounts: Go to Add Account > type "Wells Fargo" into the search field (do not click on the WF logo icon) > click on "Advanced options" (not on "Next") > select the Direct Connect option > Next > follow the prompts to set up the download connection, carefully making sure to Link the download(s) to the correct spending account(s) that are already included in Quicken. **If the investment account(s) also download, be sure to click on Do Not Add for them.
7. Once complete, check the account balances. If the balances are off, check the Opening Balance transactions and if it do not match what you previously entered into the Memo fields, change them to match what is in the Memo fields.
8. If the account balances are still off, scroll back from today's date looking for duplicate transactions. If you find any, delete one of them and retain the other. Generally, duplicates, if they occur at all, will be within the last 90-days window.

When completed all of your accounts should be set up for DC downloads and your investment accounts should be able to be set to Complete Tracking.

Did this resolve the issue for you?

nissende

Thanks Boatnmaniac,

This did help a lot. For others who might use this, I think I needed to use wellsfargo.com/fmssetup to get a 10 minute window to connect via Quicken.

Boatnmaniac

https://community.quicken.com/discussion/comment/20448700#Comment_20448700

You are welcome. I am glad this worked for you. And, yes, the wellsfargo.com/fmssetup needs to be completed for DC setup if for some reason the DC link set up previously had been broken for too long. I should have mentioned that but I'm glad that you figured that out yourself.

nissende

Ok. So that got me back to showing Tracking Method Complete and Direct Connect. But now when I go to Settings (Gear icon) for that account I can't select download transactions (Only Quotes) and the CONNLOG.TXT shows:

20240814 07:22:30: Marketing session sending to: https://www.wellsfargoadvisors.com/wfa/index11.ini
20240814 07:22:30: QFN: Beginning get from https://www.wellsfargoadvisors.com/wfa/index11.ini
20240814 07:22:31: ***QFN kQFFinished: returns 67305876
20240814 07:22:31: We’re sorry, but the application could not find an item on the server that it needs. Try again now, or wait and try later.
20240814 07:22:31: QFN: End get from https://www.wellsfargoadvisors.com/wfa/index11.ini, netstatus 15
20240814 07:22:31: QFN: Beginning send to https://ofxdc.wellsfargo.com/ofxbrokerage/process.ofx
20240814 07:22:35: QFN: End send to https://ofxdc.wellsfargo.com/ofxbrokerage/process.ofx, netstatus 0
20240814 07:22:36:

NotACPA

I asked about holdings, and the Ticker, to explore whether you were trying to record a security Index, say DJIA, in the account … which can't be done because you can't directly hold an index. A fund, or ETF, which tracks an index YES … but not an index itself.

Users make that mistake fairly frequently.

nissende

NotACPA, thanks for the explanation. Makes sense.