OL-293-A Error when trying to connect to RW Baird

John53
John53 Member ✭✭
edited September 24 in Errors and Troubleshooting (Windows)

Beginning Thursday, August 15, I began receiving an OL-293-A error when trying to update my accounts at RW Baird. This is the first time that I have encountered this problem, in fact the Baird interface has always been very problem free.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @John53,

    Please take a moment to review this error-specific support article regarding error OL-293.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • mullins.scott.s
    mullins.scott.s Quicken Windows Subscription Member ✭✭
    edited August 19

    @John53 I have the same issue and reached out to and spoke to Baird Online support this morning. I will keep you posted here as things move forward.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    edited August 19

    Hello @mullins.scott.s,

    Thank you for joining this thread and sharing that you are also experiencing this issue.

    Please let us know!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • FrancineO
    FrancineO Quicken Windows Subscription Member ✭✭

    I am also having this same issue.

  • John53
    John53 Member ✭✭

    Apparently this is impacting all Baird customers that use the Quicken interface. There is some indication that the problem is the result of a change made by Baird IT. I am hearing that Baird with work each affected customer individually, which makes no sense if we are all receiving the same error code. Having a customer impact problem go on for this long (since Aug 15) makes me question the competence of the Baird IT organization.

  • mullins.scott.s
    mullins.scott.s Quicken Windows Subscription Member ✭✭
    edited August 20

    @John53 The BOL support rep I spoke to mentioned this was the first she'd heard of the issue, but then again, she doesn't answer every call—who knows how many people have reached out to them directly? Maybe I was the first to do so. I've dealt with their IT team on more than a few occasions and have found them to be quite competent and helpful, though your first-hand experience may be different. I will update here when I get any news.

  • mullins.scott.s
    mullins.scott.s Quicken Windows Subscription Member ✭✭

    @John53 @FrancineO Good news. I just tried to download from Baird and it worked as expected. Looks like the issue is fixed.

  • Quicken Anja
    Quicken Anja Moderator mod

    @mullins.scott.s Thank you for posting an update here to let us know it’s working! We’re glad to hear the issue is resolved for you.

    @John53 & @FrancineO can you please confirm whether or not the issue is still ongoing for you, or has it been resolved for you as well?

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • FrancineO
    FrancineO Quicken Windows Subscription Member ✭✭

    Yep! I just tried and it is working. Thank you!

  • Quicken Anja
    Quicken Anja Moderator mod

    @FrancineO thanks for the update! Glad to hear it’s working for you now. 🙂

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

This discussion has been closed.

Categories