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CLOSED 10/17/24 PayPal Credit, MasterCard and Crypto - "Quicken couldn't find any accounts to add"

Quicken Janean

We are receiving reports that customers trying to add PayPal Credit, MasterCard and Crypto accounts are getting a "Quicken couldn't find any accounts to add" error in Quicken Classic for Mac. This also may apply to Quicken Classic for Windows users.

This has been escalated internally, though we do not have an ETA at this time.

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(Ticket #11245717/CTP-10837)

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Quicken Anja

UPDATE 8/30/24

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience.

Thank you!

Quicken Anja

ONGOING 9/6/24

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Anja

CLOSED 10/17/24

This alert has been closed due to low activity. However, this issue is still ongoing and is still being investigated.

Thank you!