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CLOSED 2/5/25 Citizens One Home Loan - Account Balance Showing As The Available To Borrow Amount

Quicken Kristina

We have confirmed an issue with users trying to connect with Citizens Home Loan HELOC accounts receiving the "Available to Borrow" amount as their account balance, instead of the "Remaining balance" amount in Quicken for Windows/Quicken for Mac. This issue has already been escalated internally.

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Thank you!

(Ticket# 11247697/CTP-10843)

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Quicken Kristina

UPDATE 9/2/24

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience.

Thank you!

Quicken Kristina

ONGOING 9/9/24

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Anja

CLOSED 2/5/25

This alert has been closed due to low activity. However, this issue is still ongoing and is still being investigated.

Thank you!

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