SOME Improper MUTUAL FUND Security Prices imported, today's values incorrect

RickQuick

If I display the Investing page, or run a report, using today's date, many of the security values are improper. This is due to, in the Update process, Quicken using a false value for today. For example, if I pull up the price data for VFIDX, today (9/5) value is $8.65. Yesterday's close was $8.87. That is simply bad data.

When I update tomorrow, today's data will be overwritten with the correct data for 9/5, but 9/6 will have improper data.

Therefore, whenever you run reports or look at the Investing screen, you have to move back a day to see accurate data.

Used to work fine. I have seen discussions on it, and am wondering why this hasn't been fixed yet.

A stock shows with current price, i.e. as of RIGHT NOW, and is accurate. An international bond fund (VTABX) has no 9/5 data (correct). VBTLX is also wrong, but VBIRX has no 9/5 data (correct). VTSAX, a stock fund, has 9/5 bad data.

Jim_Harman

It appears that the incorrect data is coming from your broker. Those would be the entries that have zeros for the high and low. You have data for Saturdays 8/24 and 8/31, when the market was closed and for today, 9/5, when mutual fund data should not be updated until around 7 PM Eastern time.

From the Security Detail page for the affected securities, please try clicking on Edit Details then Other info and checking the new "Ignore prices from broker download" box.

That will not correct previous errors in the price history, but it should stop the incorrect data in the future.

Please let us know if that fixes the problem for you.

RickQuick

When using One Step Update, it clearly states that Quicken is providing the updated data, not my broker (Vanguard).

When I do as you state, under Additional Security Information, there is no broker listed… So, ignoring prices from broker download is irrelevant, no?

The data for Saturdays is the same problem, i.e. false data being put in for current day (Saturday, when I do weekly updates). It's not a different problem.

q_lurker

When using One Step Update, it clearly states that Quicken is providing the updated data, not my broker (Vanguard).

The answer from @Jim_Harman is most likely correct. That Quicken provides price updates (from a third-party data source) does not mean they are the only source; any brokerage account from which you also download information also provides price data.

One way to more clearly identify the source is to separately download the information. You can be more selective with the one-step update settings to not get brokerage information and Quicken third-party prices in the same update, or you can simply select from various locations to "Download Quotes" (such as Portfolio views [Ctrl-U], Update, Download Quotes.) You can then see from which source the bad prices are downloading.

It may also be worth noting that the Quicken third party data uses the ticker symbol but the brokerage matchup is based on CUSIP and having the Quicken security "Matched with online security" (security details, checkbox). A mismatch, while unlikely, could be a factor.

RickQuick

So I deleted the 9/5 data. I then did Update, Download Quotes. The 9/5 data was not repopulated.

I then did a One Step Update, updating everything. The 9/5 was again populated.

I then went in and told it to ignore the broker data (even though broker info isn't filled in). I then ran One Step Update, and it again populated 9/5.

So it does appear that Vanguard is providing the bad data, and there is no way to do a One Step Update and not import it. Guess I will turn to Vanguard.

Bob_L

As @Jim_Harman stated, Vanguard mutual fund prices are not updated until the evening. FWIW, when I review my portfolio on the portfolio tab, I always select the day before date just to insure I am getting closing prices for all of the securities as opposed to what may be going on that day for particular stocks or ETFs mixed with day before closing prices.

Jim_Harman

@RickQuick Thanks for confirming that the bad data was coming from a brokerage and that checking the "Ignore prices from broker download" box fixes it.

Note that perhaps confusingly, the "Broker" box in the Additional security information window that is displayed when you click on Other Info is optional. It is for you to fill in the name of the broker who recommended the security and has nothing to do with the source of the downloaded prices.

Also - do you perhaps hold the problem security(s) at another broker as well as Vanguard - Fidelity perhaps? I have several Vanguard mutual funds in Vanguard Brokerage accounts (but not VFIDX) and I do not have this problem, but if you have shares at another brokerage or another type of Vanguard account and they are downloading bogus prices, that might explain the issue.

q_lurker

and that checking the "Ignore prices from broker download" box fixes it.

I understood him to say the ignore box did NOT fix it. The bad price still came in.

Jim_Harman

I understood him to say the ignore box did NOT fix it. The bad price still came in.

Sorry, you may be correct. @RickQuick are you sure you deleted the 9/5 prices again before telling it to ignore the broker data and running the One Step Update for the second time?

Here is another possibility:

Go to Edit > Preferences > Investments and if you are running Premier or higher, look at the Real time quotes box. If that is checked, it might account for the bogus prices.

RickQuick

I contacted Vanguard, and a few days later they came back and told me the issue was on Quicken's end. I called Quicken, and they said they don't get a wrong price (the guy was looking it up on Google…). He wants me to send logs. Not a big fan of that, but all log files are too big to send…

I went an setup a new file, and added VFIDX (no brokerage connection). It put in no price for 10/3. I then went back to my file, and deleted 10/3, and clicked update when I was in the security. No data for 10/3. I then exited the security, and went into a Vanguard account and clicked Update Quotes only. No change. Then I went to Update Transactions for Vanguard. 10/3 was populated with a fictitious price. And yes, Ignore prices from broker download is checked… I even tried UNCHECKING that box, Updated Transactions, and it updates it (so the box has no effect).

Since my dummy file doesn't update it, it seems clear this is coming from Vanguard, but they say it isn't… I went back to Vanguard to complain again.

Jim_Harman

Thanks for the update. It sure sounds as if the bad price is coming from Vanguard.

VFIDX is a mutual fund. Funds only update closing prices. You should not get any mutual fund prices for today 10/3 until after about 7 pm Eastern time.

Did you try un-checking the Real time Quotes box as I suggested earlier?

What price was downloaded? Yesterday's price for VFIDX was $8.92

Please go to the Security Detail page for VFIDX and click on Edit details then Other info. What CUSIP ID is listed? It should be 92231810. If it is different, the security is mismatched in Quicken. Please post back for info on how to fix this.

RickQuick

https://community.quicken.com/discussion/comment/20455974#Comment_20455974

Yes, I know it's a mutual fund. All the issues are with mutual funds. But, as my original post states, it's only SOME mutual funds.

Yes, there should not be a price for today. That's the whole problem…

I don't have realtime quotes.

CUSIP ID is exactly what you posted.

I found it amusing that Quicken Support wanted me to send log files, and they are too big to send…

Jim_Harman

You can confirm that the incorrect quotes are coming from Vanguard by going to Help > Contact Support > Log files and looking at the OFX.LOG file.

This file contains all the data that Vanguard and any other brokers sent to Quicken in the past several Direct Connect update sessions. The most recent session is at the end of the file. It is in an XML-like format and is not too difficult to decipher if you stare at it long enough.

You can save this file and open it in a text editor to review the contents. Find the most recent session with vanguard.com and look for the incorrect price that you see in Quicken.

Since this information comes directly from Vanguard, there is not much Quicken can do to correct it. If you can get through to a knowledgeable support person for Quicken at Vanguard, it will help them to see that the bad information is coming from them.

Please let us know if you make progress on this.