Investing - Portfolio - Performance - Totals Meaningless

ddochter

The Investing component of Quicken is a very nice product.
I have serious concerns however about some of the numbers that I am seeing.

For example the following Portfolio Performance Totals make no sense to me:

ddochter

Yes, I have Reported this Problem (along with others related to the Investing feature) to Quicken via the Help - Report a problem menu option. I have not heard anything back from Quicken though (all other vendors typically send you an email with the problem report number. This is an odd group to work with).

jacobs

@ddochter I can't address the specifics of the issue you're describing, but I just wanted to echo what it states on the Report a Problem page: you will not receive a response. If you expect one then you are going to be disappointed every time. 😉 (In perhaps 1 out of 100 cases, someone from Quicken may reach out to you for more information to help them pinpoint a problem, but I've never experienced that myself.)

The Report a Problem submissions are reviewed by members of a support team who try to authenticate the issue reported to see if they can reproduce it. If they can, they then search their bug database to see if this is already a known/logged problem, and they add it if it appears to be a new issue. So the outcome of a Report a Problem submission may be that it is not reproduced and discarded, that it is an already-logged issue, or that it is logged as a new issue. How quickly any particular issue or bug is selected to be research and addressed by the developers is anyone's guess. As with all software vendors, some bugs are dealt with almost immediately, some are slated for future work, and some linger indefinitely.

If you want to have interaction with Quicken, you need to call Quicken Support. You may have to tolerate going through troubleshooting steps you have already taken, but if a Support representative can see/confirm the issue you're having, they are able to document it and create a ticket for the development team; in such a case, they typically share the ticket number with you. (Having a ticket number is often of questionable value, as there's no way to track it or get progress reports on it.)