Errors following Glitch with Citibank

Danielp563

Since the glitch with Citibank, transactions weren't downloading. I reactivated the connection in Quicken (it had been inactivated), and Citibank charges were allegedly downloading, but many of them didn't download and when I try and reconcile the account, I come up with discrepancies that throw my balance way off.

nlist58

I had a different problem. After reauthorizing, I downloaded transactions to both my Citi checking and Citi credit card and the download changed my opening balance that threw off my current balance. Couldn’t reconcile. I had a backup that I went back to and found that the opening balance changed on both accounts.

Boatnmaniac

https://community.quicken.com/discussion/comment/20456135#Comment_20456135

Sorry to hear this happened to you. This is an issue that sometimes occurs with Spending accounts (checking, savings, credit cards, etc.) when changing or setting up the download connection method or when doing Reset Account.

What I and others have done for each Spending account is to enter and save the Opening Balance transaction dollar amount into the Memo field. This makes it very easy to know when this issue has occurred and what to correct it to without having to restore a backup file or pull up old statements.

Boatnmaniac

https://community.quicken.com/discussion/7956496/errors-following-glitch-with-citibank

There have been a number of people who posted having this same issue. I think your only options are to:

• Log into your online accounts and, if this option is available there, manually download and import the transactions in QFX format files (also sometimes referred to as "Quicken" or "Web Connect" files). When importing the files and when prompted, instruct Quicken to Add Account, not to Link them to your existing accounts. Then you can Move the missing transactions (right click on the transaction > Move transactions…) from the newly added accounts to your current accounts. When all the missing transaction have been moved, you can then delete the newly added accounts.
• Or, you can manually enter the missing transactions. This might be the best method if there are relatively few missing transactions.

Danielp563

At this point I manually entered all unentered transactions. When I downloaded, some, but not all, transactions were matched on the register. I noted the entries that didn't match (and they weren't added as unrecognized transactions). I figured I'd try and start with a clean slate and ended up with an adjustment entry and we'll see what happens with subsequent reconciliations. Quicken had preformed so reliably in the past that this sort of glitch shakes my confidence.

kcoble

When is this software glitch going to be fixed by Quicke/CitiBank?

JuliaE

I purchased the Home, Business and rental Quicken 3 weeks ago, after spending hours unsuccessfully trying to download my 3 Citi credit card accounts, calling Citibank with the discrepancies and trying to look for card statements I finally gave up after hours wasted on this effort. The next working day i called Quicken support and was told that they had stopped all downloads from Citibank until they fixed the glitch. At this point Quicken seems useless, I have not beeb able to use it. Apparently still the problem persists. Is this type of issue common in Quicken? I really don t wish to spend my time classifying my expenses and income if it is not reliable. I should not need to figure out on my own how to correct discrepancies on the credit card information.

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malgaze

I'm having a similar issue. After they "fixed" the glitch, I deactiviated/reactivated and reset my citibank account several times. Now when I run the update, it doesn't appear to be updating, but it's hard to tell because I've been manually entering transactions. What's missing from the register is the online balance total, which makes me think it's actually not connected at all.

Danielp563

This is precisely my experience. Hopefully it will be rectified soon.

Rmmmmpapa

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mvco

My transactions are downloading after I reconnected the account but now my Quicken balance keeps increasing…it says I have money in the Citi credit card account. I manually did an adjustment in the register to match it to the online balance. I then posted the payment in my checking account (transfer to CC account) and now ended up with a double balance, instead of $0. I have no idea how to fix this. I can't take the time to go through all my transactions. And I have years' worth of transactions so I can't really start over. Help.

Boatnmaniac

https://community.quicken.com/discussion/comment/20456924#Comment_20456924

Is it that your Online Balance is wrong or is it that the Account Register balance is wrong?

If it is the Account Register balance that is wrong, check the Opening Balance transaction dollar amount. Is that amount correct?

If you do not know, you can restore a backup file (from just about anytime before when you first started seeing this issue) and make note of what the Opening Balance transaction dollar amount is in that file. Then reopen your main data file. If the dollar amount there does not match what is in the restored backup file, change it to match what it is in that backup file.

If the Opening Balance transaction dollar amount was incorrect, after correcting it the adjustment transaction you previously entered should be deleted.

FYI: Sometimes, when the connection method is Reset, Reauthorized or changed to another connection method, the Opening Balance transaction dollar amount will get changed. What many people do, for all connected Spending accounts (checking, savings, credit card, etc., is to enter and save the correct Opening Balance dollar amount into the Memo field. Then if this ever happens again in the future it is really easy to determine if the transaction dollar amount got changed and how to correct it because the correct amount is listed in the Memo field.

If the account balance still is incorrect, scroll backward through the account register looking for duplicate transactions. If you find any, keep the original transaction and delete the duplicate. In most cases, if duplicates are present they will appear within the prior 90-days window.

Did this resolve the issue?