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ONGOING 10/18/24 Online Backup error "There was an error creating the online backup"

Quicken Kristina

We are getting contacts from customers trying to create an online backup but failing during the upload or hanging in Windows.

If you are encountering this issue, please contact Quicken Support for further assistance.

This issue has already been escalated internally, however, we do not have an ETA for a resolution at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community.

Thank you!

(Ticket# 11316178)

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Ongoing Alert

Online Backup

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Quicken Janean

UPDATE 10/11/24

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience.

Thank you!

Quicken Janean

ONGOING 10/18/24

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!