Problems with Lutheran Church Extension Fund

Lundwall

My LCEF account was connecting properly for years. With this last Quicken Classic update, Quicken now says, "One or more of your accounts are producing an error (CC-800)." Quicken thinks I've restored the LCEF account from a backup - I didn't. I changed nothing. I did not do a restore.

Normally, when doing my daily online updates, Quicken connects to LCEF and the system asked for my mobile number so it can text me a 2FA code. I get that and enter it and I get my LCEF update. Now, it never prompts me for my number. It just goes right on past and then says there was an error. I have no problem connecting to LCEF through my browser. Everything is fine there. Any ideas?

Boatnmaniac

Have you tried doing Account Register > upper right Gear icon > Update Now? That will sometimes resolve the issue.

If that does not work, you might want to try: Account Register > upper right Gear icon > Edit Account Details > Online Services tab > Reset Account. If prompted during the process, make sure to Link the downloaded data to your existing account in Quicken.

If Reset Account did not resolve the issue, you might want to try: Account Register > upper right Gear icon > Edit Account Details > Online Services tab > Deactivate > Tools > Add Account > select the financial institution and follow the prompts. If prompted, make sure to Link the downloaded data to the existing account in Quicken.

If none of these things work, it could be that the financial institution is performing system maintenance (a fairly common occurrence on weekends). In this case, this issue cannot be resolved until the system maintenance is completed. So, try again, later or, worst case try again on the next business day.

Did this resolve the issue for you?

Boatnmaniac

Have you tried doing Account Register > upper right Gear icon > Update Now? That will sometimes resolve the issue.

If that does not work, you might want to try: Account Register > upper right Gear icon > Edit Account Details > Online Services tab > Reset Account. If prompted during the process, make sure to Link the downloaded data to your existing account in Quicken.

If Reset Account did not resolve the issue, you might want to try: Account Register > upper right Gear icon > Edit Account Details > Online Services tab > Deactivate > Tools > Add Account > select the financial institution and follow the prompts. If prompted, make sure to Link the downloaded data to the existing account in Quicken.

If none of these things work, it could be that the financial institution is performing system maintenance (a fairly common occurrence on weekends). In this case, this issue cannot be resolved until the system maintenance is completed. So, try again, later or, worst case try again on the next business day.

Did this resolve the issue for you?

Lundwall

https://community.quicken.com/discussion/comment/20456225#Comment_20456225

Thank you for the input. I was scratching my head for a bit as the first suggestion is actually the process I was saying wasn't working - the Account Update. Running it is what produced the error message in the first place. However, the second suggestion about doing an Account Reset (the actual first fix suggestion) did work. Both systems finally spoke to each other again and reconnected. Thank you. Appreciate the help.

Boatnmaniac

I'm glad my suggestion worked for you. Thank you for confirming the specific step that resolved the issue. Hopefully others will benefit from it.