Quicken declared this issue resolved several days ago, and the interface did work for a few days - but now it's malfunctioning again. I can run an update, but no Citibank data actually downloads. I tried reauthorizing the connection; first time I got the 404 error message, second time it seemed to work but again, I can't download any data.
How is this considered acceptable? When you went to the subscription model, the arrangement was that we'd pay annually an amount equivalent to what we used to pay every few years, and you'd upgrade the product more frequently and be on top of technical issues. You've succeeded in the former, but failed miserably in the latter.
Do we get a credit for the days the system is down?
And I don't want to hear that it's Citibank's fault. That isn't our problem. For $48-$132 per year, it's supposed to be your problem.
Addendum: I want to emphasize that this is NOT a third party-branded Citi card (Sears, Home Depot, etc.). This is a Citibank-branded Mastercard.
