Crash after RDP

Brad Brown

Ok I have had this issue for a couple of years. I had a old Windows 10 box that we use just for Quicken so my wife and I can jump on it from our laptops. It worked fine for years but as mentioned maybe over a year or two ago Quicken would crash right after we would RDP onto the box. Not every time either, but often. I had a much newer NUC that I fresh installed Windows 11, then fresh installed Quicken. Same issue!!! In fact it seems to be happening more often.
The new Windows 11 box was super clean, nothing else installed other than Quicken. I even turned off Defender, Firewall, etc.
So, this can't be version related I keep Quicken updated religiously. I have done a Validate, and a Super Validate.

Here is the info from Event Viewer:

Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-10-08T00:35:52.7149358Z" />
<EventRecordID>3083</EventRecordID>
<Correlation />
<Execution ProcessID="6236" ThreadID="5372" />
<Channel>Application</Channel>
<Computer>green</Computer>
<Security UserID="S-1-5-21-3551051550-190796654-194929321-1002" />
</System>
<EventData>
<Data Name="AppName">qw.exe</Data>
<Data Name="AppVersion">27.1.59.6</Data>
<Data Name="AppTimeStamp">66f3c405</Data>
<Data Name="ModuleName">ntdll.dll</Data>
<Data Name="ModuleVersion">10.0.22621.4249</Data>
<Data Name="ModuleTimeStamp">04b4d1a0</Data>
<Data Name="ExceptionCode">c0000374</Data>
<Data Name="FaultingOffset">000edc0f</Data>
<Data Name="ProcessId">0x2790</Data>
<Data Name="ProcessCreationTime">0x1db18aca20d46c3</Data>
<Data Name="AppPath">C:\Program Files (x86)\Quicken\qw.exe</Data>
<Data Name="ModulePath">C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data Name="IntegratorReportId">c9363141-87db-469a-93c3-06c9a82e160a</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>

Any ideas on how to troubleshoot better?

NotACPA

What's "RDP"? What's "NUC".

This is a user-to-user forum. Have you contacted Q Support (via the link at the top of this page) about the issue?

And, if I'm reading this correctly (I'm NOT a PC Tech), it looks to me like NTDLL.DLL (a Microsoft program) is what's failing.