Trying to update my payment method

Gerry Blue

My subscription runs out this month and I got a message telling me that I need to update my payment method. True, I received a new credit card with an updated expiration date. That's the only thing that changed. So I follow the link to the page where I can update the card info. It would be nice if all I had to change is the card expiration date but I have to input all of the card information. Okay, fine. But when I finish inputting all the info and click save, I'm returned to the login screen. No error. No confirmation. Just login. I've done this over and over and each time I get exactly the same behavior. All Quicken shows me is the last 4 digits of my card number and I want to verify that the card expiration date is correct. There doesn't appear to be a way to do that. This part of being a Quicken subscriber SHOULD be the easiest and most trouble free part of the total experience but here I am, frustrated about not being able to give you my money. Sigh.

The Keeper

Instead of following the link in the email, navigate to Quicken.com. sign in to your account and select "subscriptions." A window then appears showing your Quicken version such as Deluxe, the amount due and the due date. At the bottom of the window click on "manage subscriptions." The next window is titled "manage subscriptions." In the "payment information" field select your payment method and click on it. The next window is titled, "Set Up Payment Method." Enter your credit card info and click on "save billing."

Perhaps you have already accessed some of these screens but try logging in to Quicken.com instead of using the email link.