Trying to update my payment method

Gerry Blue

My subscription runs out this month and I got a message telling me that I need to update my payment method. True, I received a new credit card with an updated expiration date. That's the only thing that changed. So I follow the link to the page where I can update the card info. It would be nice if all I had to change is the card expiration date but I have to input all of the card information. Okay, fine. But when I finish inputting all the info and click save, I'm returned to the login screen. No error. No confirmation. Just login. I've done this over and over and each time I get exactly the same behavior. All Quicken shows me is the last 4 digits of my card number and I want to verify that the card expiration date is correct. There doesn't appear to be a way to do that. This part of being a Quicken subscriber SHOULD be the easiest and most trouble free part of the total experience but here I am, frustrated about not being able to give you my money. Sigh.

The Keeper

Instead of following the link in the email, navigate to Quicken.com. sign in to your account and select "subscriptions." A window then appears showing your Quicken version such as Deluxe, the amount due and the due date. At the bottom of the window click on "manage subscriptions." The next window is titled "manage subscriptions." In the "payment information" field select your payment method and click on it. The next window is titled, "Set Up Payment Method." Enter your credit card info and click on "save billing."

Perhaps you have already accessed some of these screens but try logging in to Quicken.com instead of using the email link.

Gerry Blue

I did as you suggested and when I click "Save Billing" I'm redirected back to the login screen with no error or confirmation message.

UKR

Please contact  Quicken Support on the phone during posted hours of operation
Call the number that can be found at the top right of your My Account page. Place the call using the phone whose number is recorded in your account profile.

Support will have to make the change for you and/or fix whatever is wrong with your account profile.

Gerry Blue

Thank you. I'll do that but I want to emphasize here what I said earlier. This should be one of the least trouble-free aspects of being a subscriber. It reminds me of my father's observation that often times the slowest service he gets at a restaurant is right before he decides how much to tip the waiter. The easier a company makes it to support their business, the more successful they will be. Amazon figured that out very early on and look where they are now.

UKR

You're absolutely correct. The credit card payment interface should be bullet proof.

Which reminds me … were you able to get in touch with Support and were they able to fix the problem?

Gerry Blue

I talked to support today and the representative said he was able to successfully update my payment info. I guess I'll know for certain in about a week and a half. Thank you for your help!