Why did my Registers not update?

billflyer
billflyer Quicken Windows Subscription Member ✭✭
edited November 12 in Registers & Transactions (Windows)

When I recently ran One-Step Update, new transactions were not recorded in the Registers. Update appeared to run normally, reporting 10 new transactions over 8 accounts in 3 financial institutions (Discover Bank, Key Bank, & Schwab Brokerage). After trying many other things, I finally fixed the problem by going through the disconnect/reconnect routine. Does anyone know what caused this, and how I can avoid it in the future? Thanks.

Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    What is your download method from each of those FIs? Direct Connect? Express Web Connect? What.

    Initially, did you get any error messages or codes?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • billflyer
    billflyer Quicken Windows Subscription Member ✭✭

    Sorry I left that info out. The 2 banks use Express Web Connect. Schwab uses Express Web Connect+

  • billflyer
    billflyer Quicken Windows Subscription Member ✭✭

    I did not get any error messages. Everything appeared to be normal.

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