Error OL-292 with Multiple Credit Unions [Edited]
I have not been able to update my accounts for several days and receive error code [OL-292-B].
Attempting to reset the accounts freezes Quicken and trying to add new accounts at Allegacy results in an error.
Best Answers
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Hello All,
We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience in the meantime! Thank you.-Quicken Anja
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I believe this problem is the same root cause as the one reported here:
As posted there, every bank/CU with the NCR backend broke last Friday with the same "Invalid FID sent in Request" error. Banks are just telling me it's a Quicken problem which seems extremely likely.
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Answers
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I'm getting an OL-292-B error after doing an update. Is this a known issue? I'm using Windows with release 59.10. I started seeing this on Saturday. First Community is not showing any error issues on their site.
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Hello @RAW1959,
Please refer to this error-specific support article regarding error OL-292.
Thank you!
-Quicken Anja
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Hello @Wondering,
Please refer to this error-specific support article regarding error OL-292.
Thank you!
[Merged Post]
-Quicken Anja
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I have had 2 days worth of challenges downloading transactions from Delta Community Credit Union. Today's error message is different than yesterdays (don't recall yesterday's), but today I am getting OL-292-B on all my accounts.
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same issue for me. Called DCCU this AM and have a ticket sent to their IT department. Seems like multiple banks/credit unions are experiencing this issue, so probably a quicken server causing it.
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Hello All,
To start with, please refer to this error-specific support article regarding error OL-292.
Thank you!
[Merged Post]
-Quicken Anja
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I'm also a Delta CU customer getting the OL-292-B for about a week, now (maybe not THAT error, but unable to download for a week), and trying again does not help. I'm on the most current version of Quicken. So that support article did NOT resolve anything, for me.
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Quicken Classic Premier (Windows) R52.33
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Thanks for posting this. Following this thread and hoping for resolution.
I'm so tired of Quicken's answer being "try again tomorrow" and "You will need to contact your financial institution for assistance. Quicken Support does not have access to the financial institution's servers to be able to correct the problem." I use quicken with lots of institutions and have this problem frequently (for decades!). It often impacts multiple institutions when it happens. Quicken should be able to tell which institutions are having issues and should be more proactive in communicating with us. Example: Give us a page listing the institutions having issues along with some simple status like "we've alerted the institutions".
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Same problem: Delta Community CU reporting Error OL-292-B, "unable to complete your request as the request was invalid," since Oct. 11. Any updates on a fix?
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Multiple banks same problem. It ain't the banks. Quicken broke something.
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Same issue Atlantic Union. Quicken broke it. They need to identify the issue and fix it.
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Service Credit Union has the same problem. With people reporting problems with several different credit unions this sure looks like a Quicken problem. [Removed - Disruptive]
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I agree on the Atlantic Union issue. The issue seems to be with Quicken not the financial institution.
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Same with Service Credit Union. OL-292-B for almost a week now.
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Hello All,
We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience in the meantime! Thank you.-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.0 -
I believe this problem is the same root cause as the one reported here:
As posted there, every bank/CU with the NCR backend broke last Friday with the same "Invalid FID sent in Request" error. Banks are just telling me it's a Quicken problem which seems extremely likely.
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Thanks for the replies, Hopefully Quicken will correct the issue "quickly". I really don't like spending time trying to figure out what the problem is this time.
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Tried again just now with DCCU and I'm connecting just fine. Can anyone else test theirs and confirm?
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@LuisOrBebo I wrote the post linked by Zortrium above, and had just updated it to say that my download from First Internet Bank is now working as well - seems like something was fixed by Quicken.
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It's finally working again!
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@bkinva Yup…either Quicken or NCR. Like you, I reported the problem and just happened to test shortly after. Waiting for others to report its fixed just to be sure.
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yes, fixed. I’m guessing we will never be told what they reset/restarted. We will be deflected back to the knowledge page for the error code next time lol.
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I was finally able to download the transactions this evening. I opened my checking account in Quicken and clicked on the gear at the right. Select Account Overview and click Change Online Services at the bottom of the new box. The Account Detail box will come up. On the Online Services tab click on Reset Account and follow any prompts. I hope this works for others
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Hello All,
Glad to see this issue appears to be resolved for most of you! Is there anyone that is still experiencing the issue? Please respond to confirm.
Thank you!
-Quicken Anja
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My Allegacy CU accounts are now updating normally.
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