Rent not showing in bank account

Question

Hoping to find some help here. I am entering rent via the rental property tab, as I have always done. However I cannot get any of my rent transactions to show up in my bank account.  I have tried multiple times, did updates, did validations, nothing is working.  This is happening for all of my tenants. Trying to get it fixed before next rent cycle,

UKR · Answer

Sorry, I've reached the bottom of my barrel. I'm flat out of ideas.

Unless someone else chimes in with an idea, please contact Quicken Support on the phone during posted hours of operation

Let them do a screen share session and see if they can figure this out.

taperkins · Answer

All of the above has been checked.

I have tried some "test" rent transactions and they do not show up anywhere.  This problem started with this month's rent and I cannot seem to determine why they essentially go no where.

UKR · Answer

Weird …

Filtered register? Unexpected register sort order?" Missing" data? Unusual Running Balance?

Did an unexpected mouse click mess up your register?

Could it be that your account register in Quicken is

- filtered to show only certain transaction types or

- sorted in some unexpected way other than by Date or

- limited to a certain Date Range or

- perhaps only showing the results of a search instead of "all transactions" or

- not scrolled all the way to the top or bottom of the register or

- shows an unusual, perhaps meaningless, balance?

Filtered register?

Check the filter settings (on top of the register). Is the register filtered in any way to only show selected transactions? If so, click the Reset button to reset the filters.

To show all transactions in the register, the Filter settings should be:

"All Dates", "Any Type", "All Transactions".

﻿Date Range filter selection excludes the dates you're interested in?﻿

Check the Date Range filter to see if it prevents you from seeing the dates you're interested in.

For example, a Date Range = "This Year" won't show you last year's transactions

Only Search results shown?

Is there any text in the Search box at the top of the account register?

If there is text and a (red) X, click the X to reset the register from showing only search results back to normal mode.

Unexpected Register sort order?

Is the register sorted in any way other than by ascending Date? Look at the register's column header ... which column header is highlighted and/or has the little black triangle?

About Register sort order:

For best results, your account register should be sorted by Date in ascending order.

Click a register column header to effect a different sort order by the clicked column. Click the same column header again to toggle between ascending and descending sort order. A small triangle next to the column header indicates the sort order:  "▲"pointing up for ascending or "▼" pointing down for descending sort order.

For more Register Sorting Options, click the Account Actions gear icon then click Sorting Options. Review and work with the available sorting options to see what they do.

New transactions appear to go missing right after you save them?

For example, you are entering a number of back-dated transactions and they appear to disappear ... they're most likely above the currently shown transactions page in the register and you have to scroll up to see them. To keep them on the screen, Sorting Option "By Order Entered" will help keep these transactions on the bottom of the register, next to the new transaction entry line. Just don't forget to re-sort the register by Date when you're done.

Unusual Running Balance?

If your credit card register shows

- a Running Balance that is black (positive) when you're sure you're owing money to the bank and it should be red (negative), or vice versa,

- or it's showing an unusually high positive or negative amount,

- or it appears to be adding charges to the balance instead of subtracting from it

please verify that your account register is properly sorted by Date and not filtered.