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Quicken Mac Crashing on Investment Portfolio view

Andrew Hodes

Quicken Mac Version 7.9.1 (Build 709.54540.100).

I'm experiencing a reproducible crash when loading the Investment Portfolio view. This crash occurs at the top level view (clicking "Investments"), the category view (clicking "Retirement"), or one specific account. Initially, I expected some type of data corruption, however restoring an older version of the file did not fix the issue. I'm confident that this issue did not exist at the time the prior backup was taken (I've gone back to early this month) and believe the issue started today.

Creating a new account and moving the transactions also did not resolve the issue (it followed the transactions). Other accounts are using the same securities as the problematic account, so it doesn't seem to be specifically linked to a particular security.

I've submitted several crash reports and the error report appears to be related to a division operation (abbreviated below):

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 Foundation 0x1968568b4 specialized static NSDecimal.integerDivide(dividend:divisor:maxResultLength:) + 2000
1 Foundation 0x19685b264 specialized NSDecimal.divide(by:roundingMode:) + 2432
2 Foundation 0x1969fa238 specialized __NSDecimalDivide(::::) + 60
3 Foundation 0x196719240 -[NSDecimalNumber decimalNumberByDividingBy:withBehavior:] + 160

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Comments

Quicken_ChrisC

This is a bug that was introduced in macOS 15.0 Sequoia. We reported it to Apple, but haven't heard anything yet. There's a thread in the Apple developer forums that has some more info: https://developer.apple.com/forums/thread/763869

As a workaround, you could install the macOS 15.1 Sequoia Public Beta. I'm running it now and confirm that it contains the fix that's linked from the developer forums thread. https://www.macrumors.com/how-to/install-macos-sequoia-public-beta/

I reached out to a number of customers directly when we first received crash reports about this issue, sorry I missed you!

Andrew Hodes

Thanks, glad to hear that it's not a data issue! Oddly, I've been on Sequoia since the betas and am just now seeing this issue, but I'll install the 15.1 beta and see if that solves it.

Andrew Hodes

Just installed 15.1 and it's resolved. Thanks again for the quick reply and explanation of the issue!

Quicken_ChrisC

The crash is due to an overflow when doing certain division calculations. It depends on the numbers being used in the calcuation. If the crash is happening in investment Portfolio without you having changed a number (transaction amount, etc) right before the crashes started, then it was probably due to a share price or something. Quicken updates prices periodically throughout the day, which then triggers calculations, which could potentially have triggered the overflow bug.

Glad the workaround worked! Thanks for letting us know!

Jon

@Quicken_ChrisC Thanks for posting the explanation. I was on the verge of updating to Sequoia this week; I'll wait for 15.1 to get released in a few more weeks.

Quicken_ChrisC

@Jon My pleasure! FYI, iPhone Mirroring is probably my favorite feature in Sequoia. Notifications from iOS apps appear on my Mac, and then I can click on them and open the app on my phone in a window on my Mac and interact with it. (In addition to just mirroring whenever I want.) I was able to draw inside an iOS app with my Mac's mouse instead of using my big fat fingers. Very well done…

Quicken_ChrisC

Looks like macOS Sequoia 15.1 should be coming out soon! (Next week?) Apple posted the release candidate, and I can confirm that it contains the fix for the crashes. 👍

jacobs

Thanks, @Quicken_ChrisC! I was about to update to Sequoia this week when I read about this issue and decided to delay my update until 15.1 is released.

Quicken_ChrisC

macOS Sequoia 15.1 has been released! If you're experiencing the crash described here and are using macOS Sequoia 15.0 or 15.0.1, please update to macOS Sequoia 15.1.