Download from checking account does not put check numbers in check number column

System
System Member admin
edited October 25 in Download, Add/Update Accounts (Windows)

This discussion was created from comments split from:

when downloading transactions from my Huntington checking, it only downloads deposits

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  • chartman2
    chartman2 Quicken Windows Subscription Member ✭✭

    Download from checking account does not put check numbers in check number column. This started about September 2024

  • retird
    retird Quicken Windows Subscription Member ✭✭✭✭
    edited October 25

    @chartman2 So it is downloading checks but without a check number in the check number field? I have that same issue which started years ago. Turns out the bank changed something internally and now the check numbers from my bank are shown in the Downloaded Payee field and it shows "Imagecheck" in the Payee field in Quicken. Check Number field is blank.

    Windows 11 (2 separate computers)..... Quicken Premier.. HAVE USED QUICKEN CONTINUOUSLY SINCE 1985.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    What is the name of the bank?

    If your bank recently changed their website or password requirements please read and follow instructions here:

    For online billers please see if you can manage (remove and re-add or repair) the online biller, to see if their profile has already been updated.

    If that doesn't resolve the issue:

    • It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit Inc., of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.
    • The bank also needs to notify their customers of this change in a timely fashion and provide instructions for any actions that might be required by the customer to regain access after the change was introduced.
    • If they didn't do that, complain to your bank's or biller's office of the president.
    • You also need to contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support during posted hours of operation and report this as an Online Banking issue, so that Quicken Support can escalate this issue to Intuit Inc.  Ultimately, however, the bank or biller must initiate the call and work together with Intuit on solving this update issue.

    Please let us know if you were able to get this issue resolved (or not).

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