Purchases missing from credit card account

JonathanP
JonathanP Quicken Windows Subscription Member
edited December 1 in New to Quicken/Getting Started (Windows)

classic quicken running on windows. New user. the app picked up my Travis County Credit Union Mastercard account and some of the purchase are found, but not others (compared to the paper statement). any idea what I am doing wrong?

Thanks,

Jonathan P.

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @JonathanP,

    Just to clarify, are the missing transactions already posted, or are they still pending on the bank's end?

    Check back and let us know! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • JonathanP
    JonathanP Quicken Windows Subscription Member

    Posted on the CC paper statement.

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    How far back are those txn? The download process only goes back so far … as determined by the Financial Institution, not Q.

    Also, when you do TOOLS, Account List, what shows as the Download method for the card?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • JonathanP
    JonathanP Quicken Windows Subscription Member

    I'm going to have to wait to research this further. I had to get the card replace and the account is locked until a new card arrives.

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