Problem with BofA downloads

Ron Clevenger

I have several BofA accounts - checking, savings, credit cards.

Until days ago downloads worked fine.

I cancelled one of the credit card accounts, and then trouble began.

After that cancellation, I removed the cancelled account from the account list. When I attempt a one step update I get CC-506. It does not recognize one of the checking accounts that remain.

I have tried deactivating and reactivating multiple times with no success. It will simply not recognize the existing checking account.

Any suggestions?

Tom Young

Did you actually click "Delete Account" on the Online Services tab of that Account or did you keep the Account in Quicken and simply hid and/or kept separate the Account?

If the latter then if that Account wasn't deactivated before being hid/kept separate, that could be the root of the problem here, so edit that Account and deactivate if from downloading.

If you actually deleted the Account entirely from Quicken I'd say generally that's not advised - you do lose historical data - so you might want to go back to the backup made just before the deletion and restoring that file and work forward from there.

One thing to try is to deactivate ALL BofA Accounts, and after deactivating them going into the Accounts and deleting the Financial Institution and Account Number information, then going through the Add Account process with BofA. Hopefully all the active Accounts will be found by Quicken and you LINK those BofA accounts to the correct Accounts in Quicken.