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HSBC Error 503

mrpaley1

Over the last several days I have received this error 503 after performing a OSU. Sometimes 'update now' from the account resolves it.

I decided yesterday to try many troubleshooting step including multiple hours with multiple online chat people who could not help resolve it.

Some of those steps included deactivating and reactivating online services, delelting the account numbers and names of the account in the details and having me change my bank password and trying a test copied template file. They said they escalated it. Later in the day yesterday it surpsingingly resolved but it's back this morning.

Evidently there is a connectivity issue between HSBC Bank USA and Quicken which needs to be fixed.

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Comments

Guy Bursell

Yup, I am seeing the same issue.

jackhake

[Removed - Duplicate Post]

fprobin

[Removed - Duplicate Post]

Quicken Kristina

Hello @mrpaley1,

To assist with this, since you mentioned you've already contacted Quicken Support, I checked the status of your ticket (Ticket # 11377912). I can see that the issue has already been escalated and the escalated team is working on the issue. The escalated team should send you an email if they need additional information, need additional action from you, or when they believe the issue is resolved.

@Guy Bursell,

Are you still encountering this issue? When I check on our end, it looks like you were able to successfully connect this afternoon.

I look forward to your reply!

mrpaley1

Interesting that on the MAC side, they're noting the same thing.

Quicken Kristina

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.

(CTP-11491)

Guy Bursell

@Quicken Kristina thank you for responding! I can confirm that as of today the HSBC connection seems to be working again for me. Prior to this, the last successful update was back on 11/8 last week.

Guy.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear it's working again for you!

@mrpaley1,

Are you still encountering this issue?

Thank you!

mrpaley1

https://community.quicken.com/discussion/comment/20461084#Comment_20461084

One set of HSBC accounts updated normally and transactions were downloaded as expected. However I repeatedly got the 503 error with my wife's HSBC profile and the associated HSBC credit card account. Numerous "Update now" returned a green dot but never actually updated and the 503 error still displayed.

Ian Benjamin

This issue has not been resolved. It is recurring this morning. I have not been able to update since November 8.

starunit

Yes, this is expected behavior. At least, it's the behavior I've come to expect. Quicken purports to have seamless connections to many Financial Institutions (FIs) but they always seem to be playing catch-up whenever an FI alters their system. It's almost as though they have no agreement with them at all. If it happened infrequently I'd have a different opinion, but it happens over and over again.

Sometimes it helps to log into the FI directly: it seems there is sometimes a pop-up alert that must be cleared in order for Quicken to work properly. I know it doesn't make sense, but it has worked for me on more than one occasion. I wonder if Quicken (or Intuit) merely 'scrapes' the HTML response for some FIs.

Quicken Jasmine

Hello All,

Thank you for providing more information and confirming whether or not you are still experiencing this issue.

mrpaley1

https://community.quicken.com/discussion/comment/20461094#Comment_20461094

Yesterday I selected reset account for my wife's HSBC log on and the CC account got readded. I selected link to existing.

It then had a clean OSU.

Today my profile with its 5 HSBC accounts and hers had clean OSUs.

Quicken Jasmine

Hello @mrpaley1,

Thank you for coming back to update us, I am happy to hear that the issue is resolved! Is anyone else still experiencing this issue?

Let me know!

Quicken Jasmine

Hello All,

Just checking in again to make sure there is no one still experiencing this issue.

Let me know!