Since Sequoia upgrade have had to restore from backup multiple times

Shawnsky

Hi, Toward end of September updated to Sequoia. In the last weeks, when opening Quicken I get the screen 'Get started' screen and have to restore from a back up. Sometimes it is the most recent backup, another time it might be 2 days back. Is there an issue with Sequoia? I'm running the latest version of Quicken. Version 7.10.1 (Build 710.55389.100) on Sequoia 15.0.

Recommendations?

Thanks, Shawn

jacobs

I'm still on Sonoma, so I can't address Sequoia issues. I just wanted to note that if you get the "Let's Get Started" screen,m you don't necessarily have to go to a backup to restore. Try clicking the "Open Quicken File" button at the bottom of that screen, navigate to your current live file (".quicken", not ".quickenbackup"), and select it. It should re-open where you left off. Usually, getting the "Let's Get Started" screen is dues to the Quicken preferences file losing track of the pathname to your data file. I don't know if there's more of an issue with this under Sequoia, but recovering is (should be) easier than going to a backup file.

Jon

I stayed away from Sequoia 15.0 since there was a bug that caused Quicken to crash under certain circumstances. I haven't had any issues with Quicken since upgrading to 15.1, but I only did that about a week ago.

Quicken_ChrisC

Hello! I'll reach out to you directly via email. We've gotten a couple other similar reports recently. In those cases, the data file had encryption enabled, and the data segment in the encrypted file that stored the database was corrupt. Have no idea how that could happen, other than just disk corruption. (That's our best theory right now, because all the reports so far have been from customers using older hardware.) It's happened across different versions of macOS as well as different versions of Quicken, so there's no obvious "smoking gun" where a bug was introduced in the encryption or compression libraries or anything. It's a mystery. But still a very small number relative to the overall number of people using Quicken with encrypted files and having no issues for the 6+ years since encrypted files were introduced.

At the moment, this failure case sneaks through without showing any error message at all. I'll improve that in the future, but for now that's one way to know whether this underlying issue is what you're seeing: if the file fails to open with no error message about being unable to open the file, so Quicken just tries to open the file you previously had open or (if there is no other file) shows the "Let's get started" screen.

If you're encountering this issue, I really want to talk to you to try to understand what it is about your Mac that's causing this to happen. I haven't found a pattern yet. But I think (!) you can work around the issue by disabling encryption on your file for now, if it's happening to you. Unfortunately, there's nothing that can be done to open the already-corrupted files. (Personally, I don't use encryption on my file, because I use macOS File Vault to encrypt my entire Mac and that's sufficient for me.)

Shawnsky

Thank you all for the comments. Quicken_ChrisC, I'll watch for your email. I've disabled the encryption. We'll see what happens. The only possible pattern I noticed, except for the last event, was I opened the file several times so there were (1) (2) (3) backups. I had been in a rush, and re-opened very quickly after closing. (Forgot something and needed to open the file.)

Also I'm pretty sure I could not open the most recent file using 'open' in the file menu, but I did save the 'bad' files and will try again.

Again, thank you all for commenting.

cjanesky

Quicken-Chris, how do I reach you by email?