Quicken changes opening balance on account

GeezerGeek
GeezerGeek Quicken Windows Subscription Member ✭✭✭

Yep, this problem still has not been fixed. The opening balance on one of my Citi credit cards was changed by Quicken. The opening transaction was dated 01/03/2013 but for some unknown reason, Quicken changed it from $223.80 to $204.72, a difference of $19.08. I don't know when this happened, but I had reconciled the account on 09/10/2024 so I know that it happened after that. Previously, it had been thought that this could happen while deactivating/reactivating accounts but to the best of my knowledge, I have not done that on the Citi accounts within the last year so if the account was deactivated/reactivated, it was probably done by the Quicken server.

Since I don't know the date that the problem occurred, I don't know the version I was using when the problem occurred, however, I use Quicken daily and I update when I see that there is a new release during the daily downloads. Presently, I'm using Quicken Deluxe on Windows R59.35.

Quicken user since 1991, DOS version