Problem with R59.35 Quick Pay Update and Capital One

James118
James118 Quicken Windows Other Unconfirmed, Member ✭✭✭
edited November 21 in Quicken LifeHub FAQs

I tried/confirmed the below steps provided by Quicken Kristina in another post (I was unable to comment). After I complete Step 4, I received a dialog box with the title, "Account Number Not Found" and the messages, "Your account number could not be found" and "If you continue to see this error, your account may not yet be eligible for Quick Pay payments at this time."

Steps followed:

  1. Make sure your funding accounts are verified and enabled for both Quick Pay and Check Pay. To confirm, go to the Gear icon (settings) in the Bills & Income tab and select Payment Accounts. If you see a green check mark under both the Quick Pay and Check Pay columns, you're all set! 
  2. Make sure you’ve added a supported biller as an  Online Bill in the Bills & Income dashboard. 
  3. Click Quick Pay for the support biller and then verify your identity as the holder of your accounts. 
  4. Provide a few one-time details for your biller, like your account number. This helps us locate your biller and process the payment.

When this failed, I tried Deactivating Online Services, Disabling Quicken as a Linked App in the Capital One account, and then Setting up Online Services again. This did not resolve the above issue. Interestingly, after it failed, I found that Quicken was again showing as Linked App in both of my Capital One accounts. I have updated and added Quick Pay details for Chase and Bank of America without any issues, so this seems to be isolated to Capital One.

Quicken Abhishek, feel free to message me if you need more info.

@Quicken Kristina
@Quicken Abhishek

Comments

  • Dcchief
    Dcchief Quicken Windows Subscription Member ✭✭

    I am having the same issue!!

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