Starting this morning 11/22/2024, I have been getting CC-502 when I try to update my Fifth Third Bank accounts. I hope it is only temporary.
Tom
Same here. CC-502 on Fifth Third for 2nd day in a row.
I have CC-502 on Fifth Third this morning. I haven't tried to update in a couple of days so this is the first time for me.
Hello All,
Please, review and follow the error-specific steps found in this support article regarding error CC-502.
We will also be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better. We apologize for any inconvenience in the meantime! Thank you.
Same here. Three days in a row.
Add me to the list.
I deactivated the Fifth Third accounts and then reactivated them. Problem resolved. The accounts updated successfully.
@tcschung We appreciate the update and you sharing the steps you took. Glad to hear the issue is resolved for you now!
For others experiencing this issue, please confirm if you are still experiencing this problem or if the same steps resolve the issue for you as well so we can let our escalation teams know.
Thank you!
Tried deactivate, setup etc. Still a no go.
@cowguy thank you for confirming.
This issue has been forwarded to the proper channels.
(CBT-433)
Resolved on a MacBook Pro running Sonoma. Same issue, but without specific error message #. Prior connection was via Quicken Connect. 1) Under settings, Disconnect Account. 2) Under settings, Connect Account, and utilize "Direct Connect". Worked like a champ.
11/24/2024 - I had the same connection problem when updating from Fifth Third Bank. Three days running. So I disconnected and tried to reconnect hoping it would fix the problem. It did not. When attempting to reconnect, got Care Code (error message) FDP-102.
11/24/24- I have been having this same problem for the past three days. Deactivating and attempting to re-active the online update does not work for Windows. It tells me the fifth third website is down, however I can log in directly onto the website without issue. Very frustrating.
There is now an alert regarding CC-502 errors with Fifth Third Bank. You may follow this link to access that alert which I suggest bookmarking for all further updates.
I apologize for any inconvenience caused in the meantime.
I had success (yippee!) this AM adding the Fifth Third account to my QW file. It linked to my existing account successfully, and OSU works fine. Thanks much Quicken Team.
Hello @cowguy,
Thanks for coming back to update us, I am happy to hear that the issue has been resolved for you!
