One of my accounts is showing the wrong balance. What happened?

Question

For the first time in 20+ years of using Quicken for Mac, one of my account registers is missing a huge amount of $$$ in the register. This just happened in the last 20 days. On Oct 31, the account reconciled, but the other day, something was terribly wrong. I started the Life Hub subscription, then changed my mind. I'm wondering if this has something to do with the balance going haywire. Regardless, I would like to see the account balance corrected before I have to manually make a Balance Adjustment. I am using Quicken for Mac Classic Premier 7.10.1, and my Mac OS is 15.1.1. Thank you.

AK Newbie · Answer

I took the advice of jacobs from yesterday and opened last month's backup. Between Nov 1st to Nov 21st, the error occurred. I just finished inputting November, up to today, and all my balances are now correct. I couldn't find the error, as the information in input was the same as the information that was already there. But, regardless, I'm happy that all the numbers are matched. I still think that Life Hub had something to do with what happened. Thank you all who responded.

mrzookie · Answer

Don't know if this has been an issue in Mac, but in the WIN version, Q has been known to change account opening balances, particularly when they have been reset. If that's the issue it would explain why you are seeing the imbalance going 5 yrs back.

AK Newbie · Answer

Thank you on the tip of looking in my backup files. I will do this. Thank you again.