Is Anyone else having problems downloading transactions from Franklin Templeton?

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phitau98
phitau98 Quicken Windows Subscription Member ✭✭
edited December 2024 in Download, Add/Update Accounts (Windows)

Sometime in the last few weeks it looks like Franklin Templeton made a change to how you access different accounts like 529s, etc.. since then I have not been able to download anything to Quicken from them. Is anyone else seeing this?

I opened a ticket last week but that didn't seem to translate to an ongoing issue so wondering if it's just me.

Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    What sort of problems? Any error codes or messages? What were the changes they made?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • phitau98
    phitau98 Quicken Windows Subscription Member ✭✭

    The accounts don't update. No visible error codes displayed. The key change they made was moving to a new platform and changing the URL to access the information

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