Citibank card downloads with incorrect Payee?

melissab
melissab Quicken Windows Subscription Member
edited January 25 in Download, Add/Update Accounts (Windows)

In the past week, I've noticed my downloads will sometimes have a number or characters, rather than payee detail. When I log into Citibank, I can see the payee information without problem. For instance, my most recent download has 14 pending transactions, 5 of which are payees:

3

4

5

USA

USA

Anyone else having this issue with some transactions … any advice?

Comments

  • markus1957
    markus1957 Quicken Windows Subscription SuperUser, Windows Beta Beta

    Looks like there are others with the issue and Quicken is aware. See this thread for a way to get alerted to a resolution and for a potential workaround.

    NEW Problem as of R59.35 - Incorrect Payees — Quicken

  • jenacass
    jenacass Quicken Windows Subscription Member

    For me, it's every transaction for a grocery, tolltag, cvs, or restaurant gets renamed to a single payee "Royal China". It's happened on 2 of my credit cards over 4 months of entries. I verified that this is NOT coming from a memorized transaction.

  • Jim_Harman
    Jim_Harman Quicken Windows Subscription SuperUser ✭✭✭✭✭

    @jenacass

    Go to Tools > Renaming rules and see if there is a rule for Royal China that is causing this.

    If so, please let us know what the rule is, as an example for others.

    QWin Premier subscription
This discussion has been closed.

Categories