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Quicken won't back-up after update to 60.12

thomas.wagoner

I'm using Quicken for Windows. After updating to release 60.12 I get a message indicating that Quicken cannot backup my file because it is being used by another process. I am using a local drive for backup, I have diconnected my computer from the network. I have made sure that other programs are not using the file, I have restored several backups. I have explored other suggestions on this forum. Nothing worked. Finally I went back to release 59.35 and backup worked just fine. This leads me to beleive that the problem may be within the update. How should I proceed? Will the next update fix this? Is anyone else having this problem?

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Jim_Harman

Does the path to your Quicken data file go through OneDrive, Dropbox, or another cloud storage service? You can see the full path to your data file at the bottom of your File menu.

If so, you may need to pause synching for that service before running Quicken to avoid this problem. Quicken closes the data file momentarily before starting a backup and if the cloud service grabs it to synch before the backup starts, the backup will fail.

[update] R60.14 was released today and may address this issue.

Please let us know if pausing the cloud synch or updating to 60.14 fixes it.

nmestanas

Don't think I saw a 60.12 update. My Quicken updated to 60.14 this morning. I just now did a manual backup and it saved fine (to my NAS). I also did a manual backup to a usb drive without issue. I launched and closed Quicken a few times to trigger the auto backup (local drive) and it also backed up fine.

Cloud sync is off since I don't use mobile or web so I don't know if that's a factor.

bkjgbfnasd

I am only able to get 60.12, I do not get a prompt to update to 60.14. I do not use any cloud sync services; every backup is local to an NVME drive.

nmestanas

Quicken has posted 60.14 to the manual update page if you want to try it.

https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product/

Jim_Harman

Note this is not about Quicken's cloud sync or where your backup file is located, I am referring to the file sync that is done by OneDrive or Dropbox when your data file is closed and the file uses one of those services.

In another thread I see that R60.14 appears to fix this issue.

bkjgbfnasd

Using Quicken for Windows: Manual Patch Update, I was able to update to R60.14, and I'm able to backup again. Thank you!

nmestanas

https://community.quicken.com/discussion/comment/20463798#Comment_20463798

Ah! I don't save my Q files to a folder sync'ed with OneDrive, Google Drive, Dropbox or other cloud service.

Thanks!

thomas.wagoner

Thanks for all your suggestions. I updated to 60.14 and that fixed it. BTW I dont't use DropBox or OneDrive or other cloud services for Quicken files. It's all stored and backed up locally on an internal hard drive. Then I run a simple file backup to my NAS at night.

Problem solved!

Jim_Harman

Thanks all for the updates. So it appears the the issue is not related to use of OneDrive, as a similar problem was earlier this year, but whatever the source, R60.14, now available at

https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product/

does fix it.

Thanks for the quick turnaround on the fix, Quicken!